Mitzi Richards
Charlotte,NC
Summary
Proven leader in territory expansion and customer relationship management, I significantly enhanced client satisfaction and sales growth at RMCOCO Decor Limited. Expert in sales training and presentations, I excel in multitasking and strategic planning, driving business growth through innovative solutions and team collaboration. Achieved notable increases in territory coverage and pipeline development, demonstrating a strong blend of analytical and interpersonal skills.
Overview
13
13
years of professional experience
Work History
Territory Manager
RMCOCO Decor Limited
03.2017 - Current
- Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
- Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
- Established successful account relationships by building rapport and maintaining consistent communication.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Expanded territory coverage by strategically identifying and targeting high-potential accounts.
- Delivered customized solutions tailored to individual client needs, increasing overall customer satisfaction levels significantly.
- Analyzed sales data to identify areas for territory improvement and implemented strategies to maximize sales growth.
- Trained and mentored sales representatives in sales techniques and strategies.
- Demonstrated exceptional presentation skills during client meetings, showcasing product benefits and value propositions effectively.
- Improved customer satisfaction and retention through frequent visits, timely response to inquiries, and effective problem resolution.
- Attended trade shows and industry events to promote company products and services.
- Researched competitor activity and used findings to develop sales growth strategies.
- Identified opportunities for upselling and cross-selling, resulting in increased average deal size.
- Optimized sales pipeline management through diligent follow-ups on leads, resulting in higher conversion rates across the territory.
- Coordinated trade show participation efforts that led to valuable networking opportunities and increased brand visibility within the industry.
Lead Interior Designer
Postcard From Paris
04.2015 - 09.2017
- Addressed client concerns promptly during the design process while maintaining open communication channels throughout the project duration.
- Efficiently juggled multiple projects simultaneously without compromising on quality or deadlines.
- Streamlined internal processes by implementing new software applications that improved collaboration and productivity.
- Enhanced client satisfaction by delivering innovative and creative interior design solutions tailored to their needs.
- Coordinated all phases of the design process from initial consultation to final installation for a seamless client experience.
- Attained repeat business from satisfied clients through exceptional communication skills and attention to detail.
- Showcased expertise in various styles such as modern contemporary, traditional classic or eclectic fusion to cater diverse clientele preferences.
- Conducted thorough site visits to understand spatial constraints and opportunities for maximizing functionality and aesthetics.
Showroom Manager
Legendary Homes
04.2011 - 10.2015
- Oversaw daily operations of the showroom, ensuring a clean, organized, and welcoming environment for customers.
- Collaborated with company leadership on strategic planning initiatives to optimize profitability and long-term success of the showroom.
- Increased showroom sales by implementing effective visual merchandising strategies and product displays.
- Generated personal sales to meet or exceed established sales goals.
- Developed strong relationships with vendors, negotiating favorable terms and securing exclusive product lines for the showroom.
- Trained and mentored sales staff to improve their product knowledge and enhance customer service skills.
Education
Bachelor Of Arts - Interior Design
Anderson University
Anderson, SC12.1995
High School Diploma - All Studies
T. L. Hanna High School
Anderson, SC06.1991
Skills
- Team Collaboration and Leadership
- Customer Relationship Management
- Multitasking and Organization
- Sales expertise
- Goals and performance
- Lead prospecting
- Goal Setting
- Account Servicing
- Business Growth
- Sales Training
- Sales Presentations
- Territory Management
- Territory expansion
- Pipeline Development
Timeline
Territory Manager
RMCOCO Decor Limited
03.2017 - Current
Lead Interior Designer
Postcard From Paris
04.2015 - 09.2017
Showroom Manager
Legendary Homes
04.2011 - 10.2015
Bachelor Of Arts - Interior Design
Anderson University
High School Diploma - All Studies
T. L. Hanna High School
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