Mitzi Talavera
Sparks,NV
Summary
Experienced in customer interactions and service solutions, skilled in conflict resolution, communication, and problem-solving for maximizing customer satisfaction and loyalty. Collaborative team player adept at adapting to changing needs and consistently achieving results through efficient and empathetic service. Recognized for reliability and proactive approach to meeting customer and organizational goals. Developed strong interpersonal and conflict resolution skills in a supportive and collaborative environment, with the ability to effectively communicate with diverse populations. Seeking transition into a new field, committed to fostering positive outcomes and promoting well-being.
Overview
7
7
years of professional experience
Work History
Social Work- Intern
Boys & Girls Club, Truckee Meadows
08.2024 - Current
- Managed caseload efficiently, prioritizing tasks and maintaining timely communication with clients, colleagues, and supervisors.
- Maintained detailed records of clients' progress through SOAP notes.
- Offered community resource guidance to clients to meet family needs for assistance.
- Facilitated group therapy sessions, fostering supportive environments for open communication and personal growth.
- Interviewed clients to assess needs and determine most suitable needs and services.
- Developed strong rapport with clients by establishing trust and maintaining open lines of communication throughout the internship experience.
Manager, Waitress, Hostess, Busser
La Carreta Taqueria & Lounge
08.2017 - Current
- Manager promotion in 2021.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Front Desk Receptionist
Nevada Commercial Coatings
03.2023 - 08.2023
- I unfortunately had to cut my time short at this company due to my University schedule.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Completed all tasks in compliance with company policies and procedures.
Inventory
Target
05.2022 - 12.2022
- Supported inventory management efforts by restocking shelves when necessary.
- Maintained accurate inventory and sales records for department.
- Updated and maintained databases to track shipments and inventory.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
Bachelors - Social Work
University of Nevada-Reno
Reno, NV05-2025
High School Diploma -
Procter R Hug High School
Reno, NV06-2021
Skills
- Bilingual
- Communication
- Leadership
- Problem Solving
- Time Management/Organization
- Client advocacy
- Empathy development
- Referrals and networking
- Case management
- Wellness checks
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Social Work- Intern
Boys & Girls Club, Truckee Meadows
08.2024 - Current
Front Desk Receptionist
Nevada Commercial Coatings
03.2023 - 08.2023
Inventory
Target
05.2022 - 12.2022
Manager, Waitress, Hostess, Busser
La Carreta Taqueria & Lounge
08.2017 - Current
Bachelors - Social Work
University of Nevada-Reno
High School Diploma -
Procter R Hug High School
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