Mitzi Thomas
Jonesboro,Arkansas
Summary
Documentation Specialist experience ensuring organization's documents are stored efficiently and are easily accessible to staff. Develop and implement management and control strategies. High level of organizational skills, attention to detail and communicate. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
24
24
years of professional experience
Work History
Records Management Analyst
Arkansas State University
04.2017 - Current
- Engaged in daily communications with internal partners and identified document-related issues that require interdepartmental cooperation.
- Received and categorized incoming domestic and international transcripts and documents to student applications
- Communicate with students and potential students regarding application process and needed documents.
- Retrieve transcripts from external sources
- Maintain Admissions department document tracking database to follow documents' migration through processing sequence.
- Adhered to established procedures for handling sensitive and classified documents to retain chain of custody integrity.
- Led efforts to maintain regulatory compliance through timely submission of required documentation.
- Worked closely with cross-functional teams to ensure seamless integration of records management practices within the organization.
Registration Clerk
UAMS Medical Center
01.2012 - 05.2013
- Completed registration paperwork, verifying accurate patient information.
- Answered patient questions and inquiries regarding registration process and documentation.
- Provided training to new registration clerks on policies, procedures, and best practices for maintaining an efficient workflow within the department.
- Managed high call volumes while accurately scheduling appointments and directing calls to appropriate departments as needed.
- Assisted patients with questions or concerns about their appointments, addressing any issues promptly and professionally.
- Served as a liaison between patients, clinical staff, and administrative personnel to facilitate optimal communication and coordination of care.
- Safeguarded patient privacy with strict adherence to data security protocols related to electronic health records.
- Confirmed patient demographics and updated practice management software for accuracy.
- Updated patient contact information to support accurate electronic medical records.
- Verified insurance benefits and obtained pre-authorizations before any medical procedures were performed.
Administrative Assistant
Families Incorporated
10.2010 - 12.2011
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
Office Manager
Craighead County Detention
Jonesboro, AR
04.2000 - 10.2009
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Monitored status of accounts receivable and payable to facilitate prompt processing.
- Reconciled bank statements monthly, identifying discrepancies for prompt resolution.
- Produced and distributed invoices and financial documents.
Education
Certificate - Surgical Technology
Arkansas State University - Newport
Newport, AR08.2016
GED -
Houston Memorial High School
Houston, TX12.1982
Skills
- Document Management
- Database Administration
- E-Records Systems
- Electronic Records Management
- Information Management
- Data logging
- Records Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Documented and resolved missing documentation which led to locating document.
Timeline
Records Management Analyst
Arkansas State University
04.2017 - Current
Registration Clerk
UAMS Medical Center
01.2012 - 05.2013
Administrative Assistant
Families Incorporated
10.2010 - 12.2011
Office Manager
Craighead County Detention
04.2000 - 10.2009
Certificate - Surgical Technology
Arkansas State University - Newport
GED -
Houston Memorial High School
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