Mitzi White
Dallas
Summary
Professional Go-getter with 20 years experience in H.R., Recruiting, Customer support/relations & Training. Excited to exercise my vast skills & knowledge at Home Depot on the Customer Experience Team: which will enable me to contribute to the growth/development of employees, myself, the company/community and our client customers.
Overview
25
25
years of professional experience
Work History
H.R. COORDINATOR- IL SCHEDULER
Signature Consultants
04.2022 - Current
- CONTRACTOR to Capital One - REMOTE/WFH - HYBRID
- Expertly manage scheduling and coordination of Internal & External candidate interview schedules across all timezones.
- Partner with Talent Acquisition Recruiters, Hiring Managers and interview Teams.
- Receive and respond to requests via emails, telephone calls, text and varies internal chat tools such as slack & Google chat.
- Set interview schedules for all participants and facilitated hiring events via zoom, troubleshooting if problems are encountered.
OPH SMALLS
FedEx
10.2021 - 08.2022
- Small sort and quality assurance, induction, loading & unloading.
TRAVEL NURSE RECRUITER
CareerStaff Unlimited
06.2021 - 08.2021
- Remote/WFH
- Developed and executed a recruiting strategy to target and place travelers in staffing assignments
- Managed the hiring process through sourcing and interviewing candidates, offering and negotiating positions, credentialing and onboarding new hires
- Coordinated with various departments (Housing, QA, etc.) during contract negotiation
- Gathered and maintain employee availability
- Maintained accurate and the timely updating of client job orders in the database
- Kept accurate schedules of employees and they’re assigned jobs.
ELITE V.I.P. CLUB LOUNGE CONCIERGE
Marriott International, Sheraton Convention
08.2019 - 10.2020
- 100% rating from National Marriott hotel auditor; which not only positively impacted the
- Club Lounge ranking across the country, but also increased the overall hotel ranking
- Awarded most mentioned Associate on guest satisfaction survey for 2019 within less than 6 months employment! Continued to receive acknowledgements weekly from guests and conference Leaders.
- Maintained and met special request needs of new and frequently returning Gold, Platinum & Titanium Ambassador and Lifetime Elite level guests
- Established and effortlessly built relationships with guests by name, their families and fellow business associates
- Provided “knock your socks off” customer service by proactively listening, remembering names and details in order to help anticipate their needs
- Efficiently and Effectively addressed special requests as needed
- Provided service setup/tear down and back stock daily ordering for Club lounge perks such as hot/cold, alcohol and non-alcoholic beverages, snacks (perishable and non-perishable, full breakfast items, late afternoon/early evening happy hour.
CUSTOMER RELATIONS/NEW HIRE TRAINER
Royal Blue Grocery - Highland Park
11.2015 - 08.2019
- Provided above and beyond customer service; which in turn enhances the growth and maintenance of a loyal client base
- Daily utilized suggestive selling and up-selling skills
- Engaged with local vendors to help with promotion of new in-store products and demonstrations
- Instrumental in the development of the first day checklist, new hire training and onboarding process
- Frequent representative for off-site promotions/marketing
STAFF Volunteer Manager, Family Services
Rainbow Days, Inc
05.2008 - 02.2015
- Managed 1,300+ active volunteers, offering 5,000+ volunteer hours estimated at an annual volunteer time value of over $110,000
- Exceeding recruitment goal per year 250
- Managed hiring, coaching and dismissal of all volunteers ! Organized & managed regular in-kind donations, Lunch & Learn events, the annual Volunteer
MANAGER, UNIVERSITY RELATIONS MANAGER
Nortel Networks, Northern
05.1997 - 05.2009
- Subject Matter Expert for Nortel hiring process, complying with OFCCP (Office of Federal Contract Compliance Programs)
- Revamped the hire process, full cycle recruiting, including onboarding ! Trained all North American and Mexican hiring specialists, managing audit compliance reviews
- Strong interpersonal development with staff and student at 20 Top tier universities
- Managed multiple company initiatives including: recruiting 165 top-level engineers for the $20mm investment, Center of Excellence, oversaw No Boundaries on-site Career Fair resulting in 100% hiring rate, led INROADS program increasing placement by 133%
- Maintained and met strict budget guidelines
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Completed human resource operational requirements by scheduling, extending offers, and onboarding new hires.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Assisted senior management with making key decisions by developing and submitting performance and compensation reports with status updates and improvement recommendations.
- Administered benefits programs, analyzed compensation and other competitive data and prepared budgets.
- Acted as staff member advocate, encouraging and supporting Hiring Managers to identify and resolve conflicts.
- Worked alongside global business leader to deploy new training strategies.
Education
Industrial Psychology
Emporia State University
Skills
- Recruiting & NPO, Staffing Agency & Corporate Recruiting
- Temp to fulltime staffing, career fair and full cycle recruiting experiences,
- Background checks, scheduling interviewing: face to face, phone screening, pre-screening and behavioral interviews, onboarding
- Customer Relations, Customer experiences
- CSAT/Customer experience/Voice of the Customer
- Employee Development/Training/QA
- Program/Project Management
- Google Suites, VeriFYI, E-Tapestry, Survey Monkey, Salesforce/IMS,
- Service Level agreements/Scheduling
- POS systems
- Suggestive selling & Upselling
Timeline
H.R. COORDINATOR- IL SCHEDULER
Signature Consultants
04.2022 - Current
OPH SMALLS
FedEx
10.2021 - 08.2022
TRAVEL NURSE RECRUITER
CareerStaff Unlimited
06.2021 - 08.2021
ELITE V.I.P. CLUB LOUNGE CONCIERGE
Marriott International, Sheraton Convention
08.2019 - 10.2020
CUSTOMER RELATIONS/NEW HIRE TRAINER
Royal Blue Grocery - Highland Park
11.2015 - 08.2019
STAFF Volunteer Manager, Family Services
Rainbow Days, Inc
05.2008 - 02.2015
MANAGER, UNIVERSITY RELATIONS MANAGER
Nortel Networks, Northern
05.1997 - 05.2009
Industrial Psychology
Emporia State University
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