Mitzie Bragg
204 Jefferson Ave Colonial Heights
Summary
Adept at managing high call volumes and enhancing customer satisfaction, my tenure at King & George LLC. showcased my problem-solving skills and empathy, significantly improving client relations. Expert in customer communications and data entry, I consistently exceeded performance targets, demonstrating a blend of hard and soft skills crucial for dynamic environments.
Customer service professional with solid history of enhancing customer experiences through effective communication and problem resolution. Known for collaborating with team members to achieve goals and adapting to shifting demands. Expertise includes call handling and conflict resolution skills, valued by employers.
Diligent [Desired Position] with strong background in handling customer inquiries efficiently and maintaining high customer satisfaction. Proven track record of resolving issues promptly and professionally, contributing to team success. Demonstrated expertise in communication and problem-solving.
Overview
8
8
years of professional experience
Work History
Call Center Agent
King & George LLC.
08.2021 - 02.2025
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
- Provide customers with information schedule repair or maintenance appointments.
- Review vendor estimates and warranties on parts to ensure cost savings.
- Maintain a high level of professionalism via multiple channels of communication including emails, and phone conversations.
Front Desk Receptionist PIC
Virginia Cardiovascular Specialist
05.2021 - 07.2021
- Greeted visitors, providing a welcoming atmosphere.
- Answered phone calls and directed them to appropriate departments.
- Managed scheduling for meetings and appointments.
- Coordinated front desk activities, including distributing correspondence.
- Assisted with administrative tasks to support office operations.
- Maintained records of visitor logs and office directories.
- Provided customer service by addressing inquiries and concerns.
- Welcomed clients and guests, ensuring a positive first impression.
Cashier
Foodlion Grocery Store
05.2017 - 05.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
GED -
Man High School
Man, WV05-1996
Skills
- Call center operations
- Customer communications
- Payment processing
- Team development
- Appointment setting
- Data entry
- Problem-solving skills
- Issue resolution
- Documentation and reporting
- Answering questions
Timeline
Call Center Agent
King & George LLC.
08.2021 - 02.2025
Front Desk Receptionist PIC
Virginia Cardiovascular Specialist
05.2021 - 07.2021
Cashier
Foodlion Grocery Store
05.2017 - 05.2021
GED -
Man High School
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