Mitzie Ramos
Worcester, Massachusetts,MA
Summary
Dynamic educator with a track record of enhancing student learning through collaboration and innovative teaching methodologies. Skilled in creating supportive environments that celebrate diversity and empower students to achieve their full potential.
Overview
28
28
years of professional experience
Work History
ESOL Teacher
Ascentria Care Alliance
Worcester, MA
01.2025 - Current
- Developed engaging lesson plans to enhance language acquisition for diverse student populations.
- Facilitated interactive classroom activities to improve speaking, listening, reading, and writing skills.
- Assessed student progress through regular evaluations and provided tailored feedback for improvement.
- Utilized technology tools to create immersive learning experiences and track student performance.
- Implemented culturally responsive teaching strategies to foster an inclusive classroom environment.
- Collaborated with colleagues to design curriculum that meets the needs of all learners effectively.
- Organized extracurricular activities to encourage language practice outside of the classroom setting.
- Maintained accurate records of student attendance and achievement to support reporting requirements.
- Enhanced professional development by attending workshops, seminars, and conferences focused on best practices in English language teaching methodologies.
- Served as an advocate for ESOL students within the school community, promoting cultural awareness and inclusivity among staff and peers.
- Supported the integration of newly-arrived immigrant students into mainstream classrooms by providing resources and guidance for both teachers and learners.
- Improved classroom management by implementing clear guidelines, routines, and positive reinforcement strategies.
- Organized extracurricular activities such as field trips and cultural events to enrich students'' understanding of American society while also celebrating their own cultures.
- Developed and taught ESL curriculum to improve students' conversational abilities.
- Facilitated small group and individual instruction to maximize student learning.
- Boosted student engagement with diverse teaching methods, including group projects, hands-on activities, and technology integration.
- Developed strong relationships with students and parents, building trust through open communication and consistent follow-up on concerns.
- Developed activities and integrated technology to diversify instruction.
- Balanced instruction, demonstration and personal work time for optimal student learning.
- Encouraged students to deepen knowledge with additional learning opportunities.
ESL Teacher of Refugee Children
Devereux Advanced Behavioural Health
Rutland, MA
06.2023 - 09.2024
- Improved learning outcomes with implementation of differentiated instruction strategies tailored to individual student needs.
- Leveraged online learning platforms and resources to supplement classroom instruction, providing students with additional avenues for practice.
- Organized extracurricular language clubs, offering students additional opportunities for language practice and cultural exchange.
- Developed culturally inclusive curriculum, fostering welcoming learning environment for students from diverse backgrounds.
- Collaborated with fellow educators to share best practices and resources, enhancing overall quality of instruction.
- Coordinated with local communities and organizations to facilitate real-world language practice opportunities for students.
- Enhanced cultural awareness among students by integrating global perspectives into lesson content.
- Fostered supportive and motivational classroom environment, encouraging students to achieve their full potential.
- Reviewed course materials and student progress to identify strengths and weaknesses for future improvements.
- Assigned lessons and corrected homework.
- Provided individual mentoring and special tutoring to struggling students.
- Developed and taught ESL curriculum to improve students' conversational abilities.
- Maintained complete student records with accurate grades and attendance information.
Special Education Behavioral Modification Teacher
Devereux Advance Behavioral Health
Rutland, MA
11.2017 - 06.2023
- Developed and implemented individualized education plans to meet diverse student needs.
- Collaborated with multidisciplinary teams to support behavioral health initiatives and strategies.
- Facilitated classroom management techniques to enhance student engagement and learning outcomes.
- Mentored junior staff on best practices in behavioral intervention and instructional delivery.
- Conducted assessments to evaluate student progress and adapt teaching methods accordingly.
- Integrated technology into lesson plans to improve accessibility and learning experiences for students.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Led professional development workshops focusing on innovative teaching methodologies in special education.
- Established positive relationships with families to foster collaboration and support student success.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
- Continuously pursued professional development opportunities such as workshops or conferences to stay current in educational trends.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
- Organized extracurricular activities such as clubs or field trips that enriched students' learning experiences outside traditional classroom settings.
- Integrated cultural awareness into lessons by incorporating diverse perspectives and materials into the curriculum.
- Designed curriculum materials for special education students, facilitating inclusive learning.
- Designed and implemented differentiated instruction strategy to meet diverse learning needs, enhancing educational outcomes.
- Developed and executed formative and summative assessments to monitor student progress, adjusting teaching strategies accordingly.
Reservation Supervisor
Copamarina Beach Resort
Guanica, Puerto Rico
03.1998 - 06.2000
- Supervised daily reservations operations, ensuring accuracy and efficiency in booking processes.
- Trained and mentored team members on reservation systems and customer service best practices.
- Implemented strategies to enhance guest satisfaction through personalized service offerings.
- Analyzed reservation data to identify trends, optimizing occupancy rates and revenue management.
- Collaborated with departments to streamline communication regarding room availability and guest requests.
- Led staff meetings to discuss performance metrics, setting goals for continuous improvement in service delivery.
- Resolved complex guest inquiries and issues, fostering positive relationships and repeat business.
- Reduced wait times by optimizing scheduling and staffing levels during peak periods.
- Assisted in budget preparation and expense management for the reservations department, supporting fiscal responsibility initiatives within the organization.
- Increased efficiency by implementing standardized procedures for handling common reservation scenarios encountered by staff members daily routine.
- Improved customer satisfaction by efficiently managing reservations and addressing guest concerns.
- Conducted performance evaluations for staff, identifying areas of improvement and providing constructive feedback.
- Resolved escalated customer issues, ensuring a positive outcome for both the guest and the organization.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Ensured compliance with relevant privacy regulations when handling sensitive guest information during reservation process.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Worked closely with front desk to achieve full occupancy of property.
- Generated and reported performance metrics to management to inform decision-making.
Education
Master of Science - Social Work
Bay Path University
Longmeadow, MA05-2027
Skills
- Vocabulary building
- Adaptive learning
- Parent communication
- Grammar instruction
Languages
Spanish
Full Professional
English
Full Professional
Timeline
ESOL Teacher
Ascentria Care Alliance
01.2025 - Current
ESL Teacher of Refugee Children
Devereux Advanced Behavioural Health
06.2023 - 09.2024
Special Education Behavioral Modification Teacher
Devereux Advance Behavioral Health
11.2017 - 06.2023
Reservation Supervisor
Copamarina Beach Resort
03.1998 - 06.2000
Master of Science - Social Work
Bay Path University