Mitzie Younger

During this time, I have been raising and caring for my three children.

• Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
• Provided supportive link between external customers and internal operations.
• Measured effectiveness of customer success by defining operational metrics, tracking systems and reporting to executive team.
• Worked with management team to implement proper division of responsibilities.
• Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
• Audited and documented processes and procedures for new accounts department.
• Developed training, task and process guidelines and communicated clear and concise directions to employees.
• Evaluated employee performance and coached and trained to improve weak areas.