Mitzi K Davis

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environment.
• Inbound and outbound calls to process and complete partial applications.
• Skilled at working independently and collaboratively in a team environment, team meetings and updating rules for approval.
• Proven ability to learn quickly and adapt to new situations.

• Organized integration of critical leadership with existing orders
• Assisted leadership teams with building shared beliefs and attitudes in bringing on new members and organizational structures.
• Delivered informative presentations to specific business groups and large-scale conferences for convention.
• Built strategic partnerships across multiple business segments to help executives and senior leaders improve management structures and team cohesiveness.

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• Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
• Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
• Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
• Maintained front desk's concierge book to provide visitors with access to relevant local information.

Arranged tours and trips to LA, enhancing visitor experiences.

Coordinated dinner reservations at premier local restaurants.

Managed boarding passes and baggage information for transportation to LAX.

Represented Hilton packages at convention center events, promoting hospitality offerings.

• Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.

• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.