Mitzi P Meza Macias
Kennewick,Washington
Summary
Reliable employee offering excellent communication skills and good judgment. Eager to learn and expand knowledge in different branches of the medical field. Working towards a nursing career. Learning as much of patient care/customer service and medical protocol along the way. Being bilingual (Spanish/English) has helped reach out to clients in their native language, thus, establishing comfort and trust among us. Skilled in working under pressure and adapting to new situations and challenges.
Overview
6
6
years of professional experience
1
1
Certification
Work History
CNA Caregiver
Visiting Angels Home Care
08.2023 - Current
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Reduced patient stress levels through effective communication and active listening skills.
- Assisted patients with daily living activities, promoting independence and dignity.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Care Coordinator
Chinook Home Health Care - "because There Is No Place Like Home"
01.2023 - 07.2023
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Oversaw staff development through in-depth trainings, workshops, seminars and other learning opportunities.
- Recruited, interviewed and hired staff members offering exceptional talent and brought great skills to team.
- Developed monthly schedules and assignments for volunteer staff.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Documented case notes daily and coordinated follow-up for seamless case management.
Surgical OB Technician
Stephanie Roderick
01.2022 - 03.2022
- Gathered and set up equipment, tools and supplies and arrange instruments according to surgeons' preferences or instruction.
- Anticipated surgeons needs and handed instruments and supplies to surgeons during procedures.
- Prepared instruments for terminal sterilization and reset surgical suites for next procedure.
- Collected, prepared, and disposed of medical specimens.
- Performed and documented pre-surgery and post-surgery sponge, instrument, and needle count.
- Sterilized instruments and equipment for specific procedures and arranged for surgeons.
- Managed operating room setup by cleaning and sterilizing instruments and surfaces, maintaining supply inventories and organizing surgical tools.
- Sterilized instruments and disposed of medical supplies and waste following OSHA guidelines.
- Maintained documentation of post-operative instrument reconciliations and protocols for quality care.
- Worked with vendors for speedy procurement of services and equipment.
Certified Nursing Assistant
Chinook Home Health Care - "because There Is No Place Like Home"
03.2021 - 01.2022
- Provided mobility assistance such as walking and regular exercising.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
- Assisted disabled clients to support independence and well-being.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Completed medical and program reports and maintained records following clinic standard operating procedures.
- Completed entries in log books, journals and care plans to accurately document and report patient progress.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Administered prescribed medications under direction of physician.
- Supported families through difficult times by offering emotional support and education on important care tasks.
- Constructed cognitively stimulating activities.
Fuego Mexican Restaurant
Fuego Mexican Restaurant-Javier Rodriguez
03.2018 - 03.2021
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Completed inventory counts and ordered merchandise.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
- Completed credit payments via card processing systems.
- Bussed and reset tables to keep dining room and work areas clean.
- Kept register accurate through correct billing, payment processing and cash management practices.
Education
No Degree - Associates Degree
Columbia Basin College
Pasco, WA2024
Nurse Aide Certification - Nurse Aide Training
Columbia Safety LLC
Kennewick ,WA01.2021
High School Diploma -
Delta High School
Richland WA06.2016
Skills
- Time Management
- Bilingual
- Verbal and Written Communication
- Bedside Manner
- Compassion and Empathy
- HIPAA Proficiency
- Electronic Charting
Certification
- CNA - Certified Nursing Assistant
- Surgical Tech
Timeline
CNA Caregiver
Visiting Angels Home Care
08.2023 - Current
Care Coordinator
Chinook Home Health Care - "because There Is No Place Like Home"
01.2023 - 07.2023
Surgical OB Technician
Stephanie Roderick
01.2022 - 03.2022
Certified Nursing Assistant
Chinook Home Health Care - "because There Is No Place Like Home"
03.2021 - 01.2022
Fuego Mexican Restaurant
Fuego Mexican Restaurant-Javier Rodriguez
03.2018 - 03.2021
No Degree - Associates Degree
Columbia Basin College
Nurse Aide Certification - Nurse Aide Training
Columbia Safety LLC
High School Diploma -
Delta High School
- CNA - Certified Nursing Assistant
- Surgical Tech
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