Mitzy Carrillo
Blue Mountain,MS
Summary
Multilingual customer service professional with advanced English and Spanish abilities. Demonstrated success in making callers feel comfortable and resolving diverse issues. Excellent communication and multitasking abilities. High-energy customer service with over five years of related experience and desire to positively impact service for all customers. Solid team player with self motivated nature, positive attitude, and proven skill in establishing report with clients.
Overview
11
11
years of professional experience
Work History
Warehouse Worker
Channel Control Merchants
Blue Mountain, MS
12.2023 - 02.2024
- Used pallet jacks to move items to and from warehouse locations.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Operated scanners, computers, and other equipment to track orders.
- Staged and sorted multiple types of products for loading.
- Inspected damaged goods prior to disposal or return to vendor.
Customer Service Representative/ Load Planner
Big M Transportation
Blue Mountain, MS
09.2017 - 01.2023
- Answered customer inquiries and provided accurate information regarding services.
- Answered incoming calls and emails, providing frontline customer support or assistance with freight.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong customer relationships to encourage repeat business.
- Investigated problems related to shipping delays or incorrect deliveries; developed solutions and took corrective action when necessary.
- Listened to customers' comments, responded appropriately and forwarded issues to appropriate department.
- Utilized specialized software programs to generate load plans based upon weight, volume, route restrictions, safety regulations.
- Maintained detailed records of all outbound shipments including tracking numbers, carrier information, estimated time of arrival, and shipment costs.
- Developed strong relationships with brokers by effectively resolving issues, responding promptly to concerns and delivering constructive feedback.
- Maintained operations visibility by using Mcleod to update company database with shipping information and daily logs.
- Planned, scheduled and dispatched loads efficiently to maintain compliance.
- Coordinated with team to determine best use of drivers according to load type and planned routes.
Assistant Store Manager
Factory Connection
Ripley, MS
04.2015 - 09.2017
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Performed daily opening and closing duties such as counting cash drawer contents, reconciling discrepancies, restocking shelves.
Waitress
Mexican Restaurant
Ripley, MS
07.2013 - 08.2015
- Provided excellent customer service to ensure repeat customers.
- Developed positive relationships with regular customers through friendly conversation.
- Cleaned dining room chairs, tables, floors and other surfaces regularly.
- Maintained cleanliness of work areas throughout shift by wiping counters and cleaning spills promptly.
- Greeted customers, answered questions and recommended specials to increase profits.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Brought food and beverages to tables in a timely manner.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Checked with customers to ensure that they were enjoying their meals.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Answered questions about menu items, ingredients, and pricing.
- Calculated charges, issued table checks and collected payments from customers.
Education
High School Diploma -
Ripley High School
Ripley, MS05-2015
Some College (No Degree) - Business Administration
North East Mississippi Community College
Booneville, MSSkills
- Bilingual ( English and Spanish fluent)
- Customer Relationship Management (CRM)
- Operations Support
- File Maintenance
- Customer Service
- Spreadsheet Creation
- Data Entry
- Microsoft Office, Excel, and PowerPoint
Timeline
Warehouse Worker
Channel Control Merchants
12.2023 - 02.2024
Customer Service Representative/ Load Planner
Big M Transportation
09.2017 - 01.2023
Assistant Store Manager
Factory Connection
04.2015 - 09.2017
Waitress
Mexican Restaurant
07.2013 - 08.2015
High School Diploma -
Ripley High School
Some College (No Degree) - Business Administration
North East Mississippi Community College