Mitzy Ellis
11046 Major Oak Drive Baton Rouge, LA,United States
Summary
Capable patient representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
32
32
years of professional experience
Work History
Disability
Social Security Adminstration
04.2022 - Current
Patient Access Representative
Oschner Medical Center
08.2020 - 08.2022
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
Assistant Manager
Louisiana Medical Clinic
08.2015 - 02.2020
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Received, recorded and filed medical payments by check, cash and credit card.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Registered and verified patient records before triage with most up-to-date information.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Medical Receptionist & Billing
Medical Management & Billing Solutions
07.2013 - 08.2015
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic and health history to keep information current.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
- Supported office staff and operational requirements with administrative tasks.
- Responded to correspondence from insurance companies to verify patient's coverage.
Insurance Verification Specialist
Spalding Regional Hospital
07.2011 - 07.2014
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Communicated verification and authorization status updates with registration department to facilitate decision-making for patient admissions and insurance coverage.
- Posted payments to accounts and maintained records.
Patient Access Representative
Upson Regional Medical Center
09.2007 - 04.2011
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
Short Term Disability Claim Adjuster
The Hartford Insurance Group
09.2001 - 07.2007
- Answered customer questions regarding deductibles.
- Prepared summaries of damage, payments and policy coverage.
- Examined claims forms and other records to determine insurance coverage.
- Verified insurance claims and determined fair amount for settlement.
- Evaluated insurance policies and analyzed damages to determine coverage.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Evaluated evidence with ultimate goal of creating positive outcomes for client's claims.
- Reviewed police reports, medical treatment records and physical property damage to determine extent of liability.
Travel Consultant
Walt Disney World
08.1991 - 08.2001
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Organized trips for individual, family and business travelers.
- Handled sensitive information with professionalism and discretion.
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Collected, handled and documented payments for travel services and associated feels.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
Education
High School Diploma -
Eunice High School
Eunice, LA05.1991
Skills
- Communicating to Patients and Families
- Customer Satisfaction
- Gathering Information From Patients
- Demographics Information
- Billing and collection procedures expert
- Hospital inpatient and outpatient records
- Familiar with commercial and private insurance carriers
- Insurance and collections procedures
- Understands insurance benefits
- Composed and professional demeanor
- Office management professional
- Excellent problem solver
Timeline
Disability
Social Security Adminstration
04.2022 - Current
Patient Access Representative
Oschner Medical Center
08.2020 - 08.2022
Assistant Manager
Louisiana Medical Clinic
08.2015 - 02.2020
Medical Receptionist & Billing
Medical Management & Billing Solutions
07.2013 - 08.2015
Insurance Verification Specialist
Spalding Regional Hospital
07.2011 - 07.2014
Patient Access Representative
Upson Regional Medical Center
09.2007 - 04.2011
Short Term Disability Claim Adjuster
The Hartford Insurance Group
09.2001 - 07.2007
Travel Consultant
Walt Disney World
08.1991 - 08.2001
High School Diploma -
Eunice High School
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