Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mitzy Gutierrez

Tampa,FL

Summary

Dynamic bilingual professional with a proven track record in hospitality and customer service, notably at Tampa Marriott Westshore. Excelled in enhancing sales through strategic upselling and resolving complaints to boost customer satisfaction. Skilled in multitasking and critical thinking, demonstrating exceptional organizational abilities and teamwork to exceed business goals. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Server/Cocktail Bartender

Tampa Marriott Westshore
01.2023 - Current
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Upsold high-profit items to enhance sales numbers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Hostess/Head Cashier

Village Inn Pancake House
09.2018 - 11.2022
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.

Receptionist

SET Speakeasy Comprehensive Care
08.2017 - 07.2018
  • Answered phone promptly and directed incoming calls to correct offices.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Answered central telephone system and directed calls accordingly.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.

Education

No Degree - Allied Health Science

South University
Tampa, FL

High School Diploma -

Thomas Jefferson High School
Tampa, FL
05.2019

Skills

  • Spanish/English Fluency
  • Detail Oriented
  • Hospitality service expertise
  • Critical Thinking
  • Problem-solving aptitude
  • Organizational Skills
  • Teamwork and Collaboration
  • Multitasking Abilities

Certification

Pharmacy Technician Training

Timeline

Server/Cocktail Bartender

Tampa Marriott Westshore
01.2023 - Current

Hostess/Head Cashier

Village Inn Pancake House
09.2018 - 11.2022

Receptionist

SET Speakeasy Comprehensive Care
08.2017 - 07.2018

No Degree - Allied Health Science

South University

High School Diploma -

Thomas Jefferson High School

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