Mitzy Hernandez

4 Handed Dental Assisting: Extractions, Crowns, Buildups, Implants, and Composite fillings

• FMX: Bitewing; Periapical; Occlusal X-rays
• Assisted in Charting: Probing, and Treatment plans
• Set up and tear down of exam rooms.
• Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
• Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
• Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
• Fabrication of In-House Night Guard and orthodontic retainers.
• Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
• Maintained a clean and sterile work environment to prevent cross-contamination and infection.

• Assist with Root-Canals and Surgical Procedures
• Take Intra-Oral and 3D x-ray/ CT scans of patients
• Selected and prepared Instruments used for daily procedures and oral surgery by sanitizing and arranging
• Updated patient records with new data and treatment information
• Assisted dentist in management of medical or dental emergencies
• Provided excellent service and attention to patients when face-to-face or through phone conversations
• Maintain strict compliance with state, federal, and other regulations (i.e., OSHA, WC, Dental Board, HIPPA, ADA, FEHA, DOL, HR policies and practices)

• Performed opening and closing store procedures
• Operated cash register, scanners, and computers to itemize and total customer purchases; collected payments and made changes for cash transactions; Balance drawers at end of each shift
• Responded to service inquiries and coordinated resolutions with management and floor associates
• Recommended, selected, and helped locate or obtain merchandise to customers
• Cultivated strong professional relationships with suppliers and key clients to drive long-term business development
• Assessed sales statistics to improve strategy and meet quotas
• Increased customer satisfaction by addressing and resolving customer inquiries and concerns promptly.