Mitzy Hernandez
Jacksonville
Summary
Bilingual, dedicated and trustworthy customer service for years with great communication skills with the ability to learn at a fast pace. Very successful and efficient in looking for ways to improve tasks at hand. Experienced with managing inventory and coordination. Utilizes organizational skills to ensure accurate record-keeping and efficient processing. Track record of maintaining seamless operations and adapting to changing demands. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
8
8
years of professional experience
Work History
Shipping and Receiving Clerk
Klein Products of Texas
11.2021 - Current
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Maintained accurate inventory levels through regular cycle counts and updating the warehouse management system accordingly.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Mentored new team members on shipping and receiving protocols, fostering a collaborative work environment focused on achieving common objectives.
- Maximized warehouse space utilization by reorganizing storage areas according to product types, sizes, and turnover rates.
- Facilitated smooth communication between logistics partners, warehouses, and customers regarding shipment updates or delays for a seamless experience.
- Requisitioned new supplies and maintained storage areas for smooth department operations.
- Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
- Coordinated emergency shipments to fulfill urgent customer orders, maintaining high levels of customer satisfaction.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted managers in decision-making processes based on thorough research and analysis of available data.
- Completed daily logs for management review.
- Assisted Supervisor in all aspects of business operations.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Facilitated smooth project execution by managing deadlines, resources allocation, and progress updates.
- Demonstrated adaptability by quickly mastering new software applications for various tasks.
- Proofread and edited documents for accuracy and grammar.
- Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
- Enhanced office efficiency by organizing and maintaining digital and physical filing systems.
- Streamlined communication within team, scheduling and coordinating meetings for all members.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Third Key Manager
Factory Connection
08.2020 - 10.2021
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
- Handled escalated customer issues, resolving problems quickly while maintaining professionalism.
- Oversaw inventory audits to verify accuracy of stock levels and identify discrepancies for timely resolution.
- Implemented improved training methods for new employees, reducing onboarding time significantly while ensuring thorough understanding of job responsibilities.
- Actively participated in visual merchandising updates to maintain an appealing store appearance.
- Boosted team morale by promoting a positive work environment and fostering open communication.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Counted registers and cleaned and secured shop at end of shift.
- Operated cash register to record transactions accurately and efficiently.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Greeted customers entering store and responded promptly to customer needs.
Assistant Manager
Jake's Market & Grill / Valero
09.2017 - 04.2019
- Helped senior managers run smooth operations by independently handling day-to-day requirements
- Maintained operational performance by skillfully handling opening and closing tasks
- Innovated approaches for engaging customers, building trust and increasing market penetration
- Improved customer relations by smoothly handling escalated problems, consistently maintaining brand loyalty and recapturing revenue opportunities
- Enhanced merchandising strategies, training employees in techniques for increasing sales with eye-catching displays
- Cross-trained in every employment role, learning ins and outs of each position to better serve and motivate team members
- Brought in well-qualified employees to fill important vacancies, targeting recruitment strategies to reach key candidates
- Kept all paperwork current and compliant with internal standards and legal requirements
- Met customer demands by tracking market changes and adapting strategies to match
- Managed daily workloads by organizing effective schedules and delegating tasks
- Monitored employees and guests to prevent any accidents and thefts
- Trained new team members
- Kept all areas clean, organized and in line with company professional standards
- Updated office files daily and kept records organized
- Maintained full compliance with legal, health, and safety regulations
- Appropriately handled money transactions, including depositing money into the bank and making correct change for the cash registers when needed
Waitress
Juls
12.2016 - 08.2017
- Managed needs of multiple tables at once with great service, using good multitasking and time management abilities to stay on top of demands
- Maintained cleaning duties in the dining room, bathrooms, and other areas during and at end of each shift
- Handled side work efficiently, using downtime between rushes to stay on top of daily tasks
- Assisted kitchen staff with handling high-volume loads, garnishing plates and preparing simple items like desserts and salads
- Kept cash drawer balanced, carefully calculating and verifying orders
- Enhanced team performance by training and mentoring new wait staff
- Satisfied customers with fast, friendly and knowledgeable support
- Supported team consistently, helping with hostess, food delivery and bussing needs
- Kept dining areas presentable and customer-ready, quickly handling spills and resetting tables
Education
No degree yet -
The University of Texas at Tyler
Tyler, TX12.2021
Skills
- Bilingual
- Money handling
- Written communication
- Time management
- Fast learner
- Attention to detail
- Self-motivated and independent
- Shipping and receiving
- Heavy lifting
- Teamwork and cooperation
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Shipping and Receiving Clerk
Klein Products of Texas
11.2021 - Current
Third Key Manager
Factory Connection
08.2020 - 10.2021
Assistant Manager
Jake's Market & Grill / Valero
09.2017 - 04.2019
Waitress
Juls
12.2016 - 08.2017
No degree yet -
The University of Texas at Tyler
Similar Profiles
Robert YoungRobert Young
Parts/Shipping Manager at Klein Products Inc.Parts/Shipping Manager at Klein Products Inc.
Casey OwenCasey Owen
Extruder Operator at TEXAS FARM PRODUCTSExtruder Operator at TEXAS FARM PRODUCTS
Randy CrallRandy Crall
INSIDE SALES/Manufacturing Associate at TEXAS PIPE AND SUPPY/ALLOY PIPING PRODUCTSINSIDE SALES/Manufacturing Associate at TEXAS PIPE AND SUPPY/ALLOY PIPING PRODUCTS
Tewodros AsfawTewodros Asfaw
P-8A Aviation Machinist Mate at Patron Squadron Thirty, United States Navy ReserveP-8A Aviation Machinist Mate at Patron Squadron Thirty, United States Navy Reserve
Damian RodriguezDamian Rodriguez
Co-Founder & Director of Operations at Branding Numbers HQCo-Founder & Director of Operations at Branding Numbers HQ