Mitzy Liscano
East Camden,AR
Summary
Experienced with managing branch operations and driving team performance to achieve business goals. Utilizes strategic planning and effective leadership to enhance operational efficiency. Track record of fostering strong client relationships and implementing successful financial strategies. I have Assume on On-Call responsibilities during non-business hours.
Overview
11
11
years of professional experience
Work History
Branch Manager
Adapt Health, LLC
Camden, AR
09.2021 - 03.2025
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Managed approximately 30 incoming call, emails and faxes per day from references and other managers.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Complied with regulatory guidelines and requirements.
- Ensured exceptional customer service, resolving issues swiftly to maintain trust and satisfaction.
Clinical Allergy Specialist
United Allergy Services
03.2015 - 10.2017
- Reviewed patient medical information and completed thorough physical examinations, discussing current symptoms and concerns to gain complete picture of present health and wellness
- Directed and oversaw practice with 6 providers handling 10-12 weekly appointments.
- Eliminated downtime and maximized revenue by providing top project quality control
- Educated patients about procedures, answered questions and provided comforting words to control anxiety and enhance procedure results
- Monitored all company inventory to ensure stock levels and databases were updated
- Carried out day-day-day duties accurately and efficiently
- Delivered exceptional level of service to each customer by listening to concerns and answering questions
- Mixing immunotherapy, educating patients for treatment at home
- Answering phone and scheduling patients
- Calling and verifying insurance
- Speaking to Dr's regarding patients concerns and keeping there charts updated
Front Office and Translator
Ouachita Valley Family Clinic
03.2014 - 03.2015
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns
- Spoke to customers in native language to increase loyalty and establish relationships
- Used computer programs and registration systems to schedule patients for routine and complex procedures
- Kept waiting room neat and organized at all times by stacking magazines, removing trash and cleaning.
- Managed approximately 40-60 call a day from customers.
Education
Medical Assistant Certificate -
Everest College
Anaheim, CA05.2008
High School Diploma -
Don Lugo High School
Chino, CA01.2004
Skills
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
- Attention to detail
- Staff management
- Decision-making
- Team player
- Staff development
- Work prioritization
- Operational reports
- Shift scheduling
- Multi-tasking
- Proficient in Microsoft Outlook Excel, Word, and Power Point
Languages
Spanish
Native or Bilingual
Reference
Provided as requested.
Timeline
Branch Manager
Adapt Health, LLC
09.2021 - 03.2025
Clinical Allergy Specialist
United Allergy Services
03.2015 - 10.2017
Front Office and Translator
Ouachita Valley Family Clinic
03.2014 - 03.2015
High School Diploma -
Don Lugo High School
Medical Assistant Certificate -
Everest College
Similar Profiles
Michael MensahMichael Mensah
SQL Server Database Administrator at Adapt Health LLCSQL Server Database Administrator at Adapt Health LLC
Valerie L. AlarconValerie L. Alarcon
Customer Service Representative at Adapt Health LLCCustomer Service Representative at Adapt Health LLC
Donna ConroyDonna Conroy
Customer Service Representative at HEALTH COMPLEX DBA ADAPT HEALTHCustomer Service Representative at HEALTH COMPLEX DBA ADAPT HEALTH