Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mitzy Pineda

Los Angeles,CA

Summary

Friendly, adaptable, and quick to learn, well-suited to customer-focused roles. Knowledge of effective communication and problem-solving techniques, combined with proficiency in using call center software and handling customer inquiries. Dedicated to delivering high-quality service and enhancing customer satisfaction.

Overview

2
2
years of professional experience

Work History

Call Center Agent

UPS
01.2025 - 04.2025
  • Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
  • Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
  • Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
  • Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.

Freight Broker

JC Express Inc
06.2023 - 01.2025
  • Monitored market and negotiated rates based on trends.
  • Developed strong relationships with carriers and shippers, fostering trust and loyalty.
  • Negotiated competitive rates with carriers, resulting in cost savings for customers.
  • Contacted existing customers to update accounts and confirm deals.
  • Tracked shipments and trucks out on deliveries.
  • Coordinated shipments, ensuring seamless transportation from origin to destination points.

Education

Bachelor of Science - Marketing

California State University, Dominguez Hills
Carson, CA
06-2023

Skills

  • Call center operations
  • Customer communications
  • Payment processing
  • Team development

Languages

English
Full Professional
Spanish
Professional Working

Timeline

Call Center Agent

UPS
01.2025 - 04.2025

Freight Broker

JC Express Inc
06.2023 - 01.2025

Bachelor of Science - Marketing

California State University, Dominguez Hills

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