Mitzy Suarez
Wheaton,IL
Summary
Friendly, early-career café professional with experience as a barista and host. Skilled in guest service, team communication, and accurate order handling. Focused on creating welcoming experiences, keeping operations organized, and supporting smooth front-of-house service.
Overview
2
2
Languages
5
5
years of professional experience
Work History
Junior Barista
HoneyJam
Naperville, Illinois
01.2026 - Current
- Greeted guests and fulfilled drink requests with friendly, attentive service to enhance customer experience.
- Crafted honeyjam espresso drinks, teas, specialty beverages ensuring consistent quality and customer satisfaction.
- Prepared coffee, tea, espresso drinks to customer specifications.
- Operated POS register and handled cash, card, mobile payments.
- Restocked milk, syrups, beans, cups, pastry displays before rush periods.
- Followed honeyjam recipes, drink standards, food safety procedures.
- Assisted with opening and closing tasks, including setup, cleanup, supply checks.
- Followed health and safety regulations for food handling procedures.
- Provided customer support by answering questions about menu items, specials.
- Maintained cleanliness of coffee maker, french press, espresso machine to ensure optimal performance and beverage quality.
- Kept food and beverage products organized, sanitary, and properly stored to support quality.
Host
Clara's
Woodridge, Illinois
02.2022 - Current
- Greeted guests at Clara's entrance with friendly, professional service.
- Seated parties based on table availability and optimized dining room flow.
- Coordinated scheduling of reservations, effectively managing guest flow during peak hours. and notified servers and managers of large groups to prepare seating in advance.
- Oversaw reservations process at Clara, ensuring efficient booking management and waitlist using Clara's booking system.
- Supported reservation and waitlist updates in Clara's booking system.
- Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
- Accommodated guests with children and special needs to promote a comfortable dining experience.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Answered phone calls and shared accurate information about Clara's services.
Education
Associate of Science - Criminal Justice
College of DuPage
Glen Ellyn, IL09-2026
Skills
- Espresso preparation
- Beverage preparation
- POS systems
- Cash register operation
- Front counter maintenance
- Customer support
- Customer engagement
- Team collaboration
- Speedy and efficient
Languages
English
Professional
Spanish
Professional
Timeline
Junior Barista
HoneyJam
01.2026 - Current
Host
Clara's
02.2022 - Current
Associate of Science - Criminal Justice
College of DuPage