Mitzy Odalis Serrano
Houston
Summary
Reliable and friendly service professional with hands-on experience in retail, restaurant, and childcare environments. Proven ability to deliver excellent customer service, manage multiple priorities, and maintain a positive attitude under pressure. Skilled at building strong relationships with customers, coworkers, and families while ensuring safety, efficiency, and satisfaction. Demonstrates strong communication, organization, and problem-solving skills developed through roles at H‑E‑B Curbside, Pluckers Wing Bar, and as a trusted babysitter.
Overview
7
7
years of professional experience
Work History
H‑E‑B Curbside Associate
H‑E‑B Grocery Company
Houston, TX
01.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Fostered a positive environment through respectful interactions and a commitment to helping others.
- Skilled at working independently and collaboratively in a team environment.
- Delivered exceptional customer service, assisting customers during curbside pickups and resolving order inquiries professionally
- Collaborated with team members to meet daily productivity goals in a high‑volume, fast‑paced retail environment
- Efficiently selected, packed, and fulfilled online grocery orders to ensure accuracy and timely customer delivery
- Provided exceptional customer service during curbside pickup, addressing inquiries and resolving issues promptly
- Verified product substitutions and maintained compliance with food safety and freshness standards
- Monitored inventory levels, reporting stock discrepancies and assisting with restocking when needed
- Operated warehouse, order, and POS systems accurately to update order progress and maintain tracking
Server/Host/Cashier/Trainer
Pluckers Wing Bar
Houston, TX
11.2020 - 10.2024
- Delivered outstanding customer service in a high-volume, fast-paced restaurant environment, ensuring satisfaction and accuracy with every order
- Trained and mentored new servers and hosts on restaurant procedures, POS systems, menu knowledge, and service standards
- Handled guest seating and flow management, optimizing table turnover and guest experience during peak hours
- Demonstrated expert knowledge of menu items, preparation methods, and promotions to guide customer selections and increase sales
- Maintained cleanliness and organization of dining and service areas while complying with health and safety regulations
- Managed multiple tables efficiently using strong time management and multitasking skills
- Processed guest payments accurately, balanced cash drawers, and ensured a smooth end-of-shift closeout
- Supported teamwork and communication across front-of-house and kitchen staff to maintain smooth operations
In-Home Babysitter
Private Family Client
Sugarland, TX
06.2019 - 07.2020
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
- Built lasting bonds with the families I worked with through excellent communication skills creating strong rapport which led me being recommended amongst friends.
Education
No Degree - Dental Hygiene
University of Houston-Downtown
Houston, TX, USNo Degree - Dental Hygiene
Lone Star College
CypressHigh School Diploma -
KIPP Houston High School
Houston, TX06-2020
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Bilingual
- Time management
LANGUAGES
Spanish
Fluent
Timeline
H‑E‑B Curbside Associate
H‑E‑B Grocery Company
01.2025 - Current
Server/Host/Cashier/Trainer
Pluckers Wing Bar
11.2020 - 10.2024
In-Home Babysitter
Private Family Client
06.2019 - 07.2020
No Degree - Dental Hygiene
University of Houston-Downtown
No Degree - Dental Hygiene
Lone Star College
High School Diploma -
KIPP Houston High School