Miuly Gonzalez
Visalia,CA
Summary
Proven leader with a track record of enhancing team productivity and customer satisfaction at Toyota Center. Skilled in staff training and development, and adept at problem-solving, I significantly improved operational efficiency. Leveraging customer service excellence and technical problem-solving abilities, I consistently exceed employer expectations without compromising quality.
Overview
10
10
years of professional experience
Work History
"Airbnb Property Care Manager"
Self Employed
03.2021 - Current
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
- Accomplished multiple tasks within established timeframes.
- Sending Employees & Setting schedules for Different Airbnb Properties.
- Developed and maintained relationships with customers and suppliers through account development.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
Prep Cook /Prep Dishwasher
Casa Mendoza
11.2021 - 04.2022
- Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace during busy shifts.
- Followed orders from head chef to establish productive and timely preparation of meals.
- Maintained optimal food quality by adhering to strict guidelines for food safety and sanitation.
Cellar Worker
St Michelle Winery
06.2018 - 12.2018
- Collaborated with winemakers to finetune wine profiles, offering input on blending decisions and adjustments based on tasting panel feedback.
- Optimized cellar space utilization by implementing organized storage practices and maintaining accurate barrel placement records.
- Reduced waste during bottling process through careful equipment calibration and consistent quality checks.
- Minimized errors during racking procedures by utilizing clear labeling systems for barrels undergoing transfers or treatments.
- Maximized fermentation efficiency with thorough temperature control strategies, ensuring optimal yeast health throughout the process.
- Enhanced wine quality by closely monitoring fermentation processes and making necessary adjustments.
- Forklift / Handling Big Materials
- Contributed to effective communication within the team by regularly attending meetings, sharing updates on tasks, and collaborating on projects.
- Facilitated smooth handover between shifts through diligent record-keeping, enabling seamless continuation of tasks without disruptions or delays in production timescales.
Operations Lead
Toyota Center
02.2016 - 05.2018
- Enhanced team productivity by providing ongoing training and development opportunities.
- Managed and allocated staff and material resources to meet production goals.
- Utilized data-driven insights to inform decision-making processes regarding resource allocation or process improvements within the operations department.
- Fostered a positive work environment by promoting open communication, teamwork, and employee engagement.
- Planned operations and activities, and led projects.
- Collaborated with team members to ensure smooth workflow and timely completion of tasks.
- Set up scheduled machines to meet demands of different production plans.
- Tear down And Set Up Concerts & events
Tanning Salon Host
The Hot Spot Tanning Salon
05.2014 - 03.2015
- Contributed to a clean and hygienic environment by maintaining the cleanliness of tanning beds and rooms after each use.
- Utilized knowledge of tanning products and skin types to tailor customers' tanning experiences.
- Resolved any customer complaints or issues professionally, ensuring a positive outcome for both the client and the salon.
- Educated clients on health and safety of tanning facilities and procedures.
- Fostered a welcoming atmosphere within the salon that encouraged repeat business from satisfied customers.
- Developed loyal clientele by consistently delivering an exceptional tanning experience tailored to individual preferences.
- Improved customer satisfaction by providing personalized consultations and recommending appropriate tanning products.
Education
High School Diploma -
New Horizon High School
Pasco, WA05.2017
Skills
- Task Delegation
- Customer Service
- Cleaning and sanitation
- Staff Training and Development
- Employee evaluations
- Staff Scheduling
- Problem-Solving
- Forklift
- Maintenance troubleshooting
- Technical problem solving
- Business opening and closing procedures
- Fermentation Monitoring
Languages
Spanish
Native or Bilingual
Timeline
Prep Cook /Prep Dishwasher
Casa Mendoza
11.2021 - 04.2022
"Airbnb Property Care Manager"
Self Employed
03.2021 - Current
Cellar Worker
St Michelle Winery
06.2018 - 12.2018
Operations Lead
Toyota Center
02.2016 - 05.2018
Tanning Salon Host
The Hot Spot Tanning Salon
05.2014 - 03.2015
High School Diploma -
New Horizon High School