Mi'Unique Lewis
Decatur,Georgia
Summary
Experienced customer service representative with a friendly and outgoing personality, dedicated to delivering exceptional customer service. Maintains a professional and polite demeanor while assisting customers. Years of experience providing incomparable customer service, ensuring customer satisfaction. Adept at handling inquiries, resolving issues, and building positive customer relationships.
Overview
6
6
years of professional experience
Work History
Customer Service Retention Specialist ( Remote)
DIRECTV
02.2021 - Current
- Company Overview: AT&T
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Developed and trained new customer service representatives on the proper handling of customer inquiries
- Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales
- Offered strong customer service skills, keeping customers satisfied and increasing sales
- Managed high call volumes while maintaining a professional demeanor and effectively solving problems.
Cashier/Sales Associate
Target
11.2020 - 02.2021
- Provided customer service and was involved in training new team members each month
- Established personal connections with customers, exceeding customer service expectations
- Performed a full audit of inventory and sales reports, ensuring accuracy
Customer Service Representative (Remote)
Amazon.com
05.2020 - 09.2020
- Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Accurately tracked customer orders, identified, and resolved any issues during order fulfillment
Cashier/Customer Service
Carl's Jr.
11.2018 - 07.2019
- Communicated with customers daily, provided friendly and courteous service, and answered questions
- Developed a better understanding of the company's product offerings, creating greater enjoyment of the store's merchandise
Education
Communicative Sciences And Disorders -
Alabama Agricultural and Mechanical University
Huntsville, AlabamaStandard Diploma -
Mojave High School
North Las Vegas, Nevada05.2019
Skills
- Computer skills
- Customer service
- Microsoft office
- Sales
- Microsoft word
- Interpersonal Communication
- Problem solving
- Time management
- Active Listening
Timeline
Customer Service Retention Specialist ( Remote)
DIRECTV
02.2021 - Current
Cashier/Sales Associate
Target
11.2020 - 02.2021
Customer Service Representative (Remote)
Amazon.com
05.2020 - 09.2020
Cashier/Customer Service
Carl's Jr.
11.2018 - 07.2019
Communicative Sciences And Disorders -
Alabama Agricultural and Mechanical University
Standard Diploma -
Mojave High School
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