Mixtlei Luna
Simi Valley,CA
Summary
Highly motivated and customer oriented professional with 5+ years of experience in retail sales and exceptional customer service skills. Experienced in handling cash, processing payments, and cementing patron relationships with excellent interpersonal abilities. Effective team player offering excellent communication skills and the important ability to function well in fast paced business environments. Well organized and dependable with unparalleled dedication to team success, business operations and customer loyalty.
Overview
4
4
years of professional experience
Work History
Seasonal Front End Team Member
Target
11.2023 - 12.2023
- Kept front areas cleaned and organized for professional appeal
- Completed forms for store membership cards, credit card applications and special programs
- Maintained current understanding of promotional ads and seasonal offerings
- Managed customer concerns and responded to questions concerning our products as well as assisting them with various needs
- Stocked shelves to match planogram images and instructions
- Stocked shelves, racks, and cases with new or transferred merchandise
- Resolved problems, improved operations and provided exceptional service
- Communicate and interact with guests to build an inclusive guest experience
- Blend problem solving and decision making to positively impact the guest experience and resolve concerns
- Able to adapt to different guest interactions and situations
- Handle cash/card transactions
- Balance register at the end of the day.
Cashier
The Home Depot
10.2022 - 11.2023
- Provide a positive customer experience with friendly, fair, and courteous service
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Handled cash with high accuracy and took care to check bills for fraud.
- Register sales on a cash register/POS by scanning items, itemizing and totaling all customers purchases
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Provided primary customer support to internal and external customers in fast-paced environment
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes
- Educated customers on promotions to enhance sales
- Monitored self-checkout systems and provided assistance or intervention where required
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
- Worked closely with shift manager to solve problems and handle customer concerns
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
Manager/supervisor
Subway
08.2019 - 09.2022
- Daily prepared all fresh ingredients including bread, veggies, cookies etc
- Maintained high standards of customer service during high volume, fast paced operations exceptional customer service
- Handle customer complaints in a calm, patient, and respectful manner
- Responsible for counting and ordering all inventory
- Responsible for money control systems
- Ensure cleanliness throughout the store in all areas every hour
- Recruits, rewards, and terminates staff as needed
- Scheduling and supervising staff
- Operation cash register
- Train and ensure all safety/security procedures are practiced & that no unsafe conditions exist at any time.
- Accomplished multiple tasks within established timeframes.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Education
Moorpark College
Moorpark, CAFuture Licensed Cosmetologist - Cosmetology
Simi Valley Cosmetology School
Simi Valley, CA11.2024
High School Diploma -
Santa Susana High School
Simi Valley, CA01.2019
Skills
- Active listening skills
- Organizational skills
- 5 years cash handling
- Cash drawer management
- Communication skills
- Quick learner
- Detail and goal oriented
- Patient
- Strong client relations
- Multitasker
- Able to work independently or as a team
- Critical thinking
- Attention to detail
- Adaptability
- Problem solving
- Time management skills
- Typing Skills
- Creativity
- Leadership
- Willingness to learn
- Computer skills
- Professionalism and strong work ethic
- Inventory Management
- Loss Prevention
- Store Organization
- Adaptability and Flexibility
- Creative Thinking
Awards
- Voted cashier of the month The Home Depot
- Given Homer awards for outstanding customer service and always going above and beyond The Home Depot
Languages
Spanish
Full Professional
Timeline
Seasonal Front End Team Member
Target
11.2023 - 12.2023
Cashier
The Home Depot
10.2022 - 11.2023
Manager/supervisor
Subway
08.2019 - 09.2022
Moorpark College
Future Licensed Cosmetologist - Cosmetology
Simi Valley Cosmetology School
High School Diploma -
Santa Susana High School