Miya Ayala
Alpena,MI
Summary
Skilled in elevating guest experiences, I adeptly blend wine expertise from Rusty Petunias Marketplace with H&R Block's analytical acumen. My strategic planning and problem-solving capabilities have consistently driven sales growth and customer loyalty, showcasing a harmonious marriage of hospitality and data-driven service excellence. Dependable and reliable, ready to learn and grow with your company. Well-rounded young Sommelier passionate about everything the wine world has to offer. Communicative and astute with many years in hospitality industry.
Overview
9
9
years of professional experience
1
1
Certification
Work History
CATERING SERVER
JJ'S STEAK & PIZZA HOUSE
Alpena
04.2023 - Current
- Provided friendly, courteous service to create memorable moments for guests
- Served appetizers, delivered entrees, and refilled beverages for banquet guests
- Loaded and unloaded tableware, catering supplies and meals to and from catering vehicles to comply with catering logistics
- Arranged linens and table settings according to seating plan and event theme
- Worked with catering staff to establish timely preparation and delivery of food and beverage orders
- Cleared dishes and glassware quickly following each course
- Maintained flexible work schedule to meet event needs
- Maintained tidy and organized dining room, kitchen and serving stations to comply with cleanliness standards
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business
BARTENDER
RUSTY PETUNIAS MARKETPLACE
Alpena, MI
07.2021 - Current
- Closed out cash register and prepared cashier report at close of business
- Kept alcoholic beverages well-stocked and organized to meet expected demands
- Adhered to state laws regarding alcoholic beverage services and customer regulations
- Consulted with managers to organize special events and promotions
- Improved customer service rankings by resolving issues quickly and accurately
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Maintained up-to-date knowledge of all wines, including vintages, varieties and regions of production.
- Provided expert advice to customers regarding selection, storage, serving temperatures and food pairings.
- Demonstrated comprehensive knowledge of international wines, characters, and vintage merits along with detailed knowledge of house wines.
CLIENT SERVICE PROFESSIONAL/ RECEPTIONIST
H&R BLOCK
Alpena, MI
01.2024 - 04.2024
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Followed up with customers through calls and emails to proactively resolve issues and maintain satisfaction.
- Developed strong relationships with clients by providing reliable customer service support.
- Processed payments accurately according to company standards and regulations.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
SALES ASSOCIATE
RUSTY PETUNIAS MARKETPLACE
Alpena, MI
10.2019 - 07.2021
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty
- Organized and managed successful wine tasting events for clients, showcasing a range of wines from around the world
- Provided expert advice on wine selection to customers, ensuring a positive customer experience
- Assisted customers in making informed decisions when purchasing wines based on their individual tastes and preferences
- Analyzed data from multiple sources to develop insights into customer behavior
- Conducted regular reviews of existing procedures to ensure optimal efficiency levels are maintained
- Developed strong relationships with customers to ensure satisfaction and loyalty
- Responded promptly to customer inquiries via phone, email, or chat platforms
- Resolved complex queries by liaising between customers and relevant personnel
- Demonstrated excellent communication skills in dealing with both internal and external customers
- Received and responded to high-volume incoming calls and emails in a timely manner
WAITRESS
MANGO'S TEQULIA BAR
Alpena, MI
07.2016 - 10.2019
- Provided positive first impressions to welcome existing, new, and potential customers
- Built customer loyalty and retention by delivering excellent shopping experiences
- Solved customer challenges by offering relevant products and services
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs
- Engaged in friendly conversation with customer to better uncover individual needs
- Used in-store system to locate inventory and place special orders for customers
- Remained calm and poised when dealing with difficult customers or during busy shifts
- Kept server areas clean and stocked to increase efficiency while working tables
- Used cash registers and credit card machines to cash out customers
- Greeted new customers, discussed specials, and took drink orders
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business
- Trained new waitstaff on proper food handling, customer service and safety procedures
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
Education
High School Diploma - Marketing
ALPENA HIGH SCHOOL
Alpena, MI05-2020
Skills
- High-End Event Experience
- Cleaning and Sanitizing
- Job Assignments
- Complex Problem-Solving
- Strategic Planning
- Sales Trends
- Stocking and Replenishing
- Sales Expertise
- Service Prioritization
- Transactions and Cash Handling
- Wine and Liquor Expertise
- Menu Updating
- Hospitality and Accommodation
- Wine Club Management
- Food Pairing Proficiency
- Wine Import and Export Knowledge
- Sales and Marketing Abilities
- Wine Production Understanding
- Wine Tasting Expertise
Certification
- ServSafe Certified, Rusty Petunias Marketplace, 05/01/21
- WSET Level 2 Certification, Passed with Merit
Accomplishments
- Increased revenue by implementing unique customer experiences
- Resolved product issue through consumer testing
- Brought in several new customers
References
Available upon request
Awards
- WSET Level 1
- WSET Level 2
Languages
Spanish, Advanced
Languages
Spanish
Limited
Timeline
CLIENT SERVICE PROFESSIONAL/ RECEPTIONIST
H&R BLOCK
01.2024 - 04.2024
CATERING SERVER
JJ'S STEAK & PIZZA HOUSE
04.2023 - Current
BARTENDER
RUSTY PETUNIAS MARKETPLACE
07.2021 - Current
SALES ASSOCIATE
RUSTY PETUNIAS MARKETPLACE
10.2019 - 07.2021
WAITRESS
MANGO'S TEQULIA BAR
07.2016 - 10.2019
High School Diploma - Marketing
ALPENA HIGH SCHOOL
Similar Profiles
Khandi AugerKhandi Auger
Food Server/Cashier at Toms Pizza and Steak HouseFood Server/Cashier at Toms Pizza and Steak House
Theofanis IoannidesTheofanis Ioannides
Restaurant Owner at Florida Pizza & Steak HouseRestaurant Owner at Florida Pizza & Steak House
Paul DangPaul Dang
Chefs Manager at Musashis Japanese Steak House Japanese Steak HouseChefs Manager at Musashis Japanese Steak House Japanese Steak House