Miya Bonds

• Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
• Oversaw night auditing of daily room occupancy and hotel revenue.
• Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
• Kept accounts in balance and ran daily reports to verify totals.
• Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
• Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.

Unfortunately upon being hired hotel was upgrading to The Marriott and cutting out the New Night Auditors.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Scheduled, coordinated and confirmed appointments and meetings.
• Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
• Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
• Collected room deposits, fees, and payments.
• Resolved customer issues quickly and notified supervisor immediately when problems escalated.
• Increased guest retention by maintaining a welcoming and organized reception area.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.

Temporary Contract

• Trained new employees and delegated daily tasks and responsibilities.
• Completed store opening and closing procedures and balanced tills.
• Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
• Responded to and resolved customer questions and concerns.
• Helped store management meet standards of service and quality in daily operations.
• Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
• Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.

• Conducted final inspections on completed products prior to shipment, ensuring customer satisfaction with delivered goods.
• Inspected products, components, and materials for defects and compliance with tolerance standards.
• Improved product quality by conducting thorough inspections and identifying nonconformances.
• Documented findings and generated reports with data and recommendations.
• Maintained a strong working knowledge of industry regulations and standards, ensuring that all inspections were conducted in accordance with applicable requirements.
• Reduced defects and waste by implementing effective corrective actions in response to inspection findings.
• Utilized visual inspection techniques as well as performing detailed measurements with hand-held tools and devices.

• Demonstrated strong clinical judgment in assessing patients'' vital signs and recognizing early warning signs of potential complications.
• Implemented patient-specific interventions to decrease risk of disease exacerbation.
• Mentored new visiting nurses through training sessions and shadowing experiences, positively impacting team performance levels.
• Coordinated with physicians regularly regarding updates on patient conditions and recommended adjustments in treatment protocols when necessary.
• Maintained up-to-date knowledge of best practices in nursing by attending professional development workshops and conferences.
• Improved overall patient wellness by focusing on preventive care measures such as routine screenings and immunizations.
• Documented detailed patient records accurately and confidentially to maintain compliance with HIPAA regulations.
• Increased patient satisfaction by providing compassionate, high-quality nursing care in their homes.

• Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
• Addressed supply problems and developed creative solutions to prevent delays.
• Assisted in the development of proposals for new business opportunities by creating accurate estimates of required resources, timeframes, costs.
• Supported executive leadership in strategic planning efforts by providing reliable insights into resource availability and anticipated workload.
• Collaborated closely with project managers to create realistic schedules that aligned with stakeholder expectations and priorities.

• Collaborated with team members to streamline production processes, resulting in improved workflow and reduced downtime.
• Participated in continuous improvement initiatives, applying lean manufacturing principles to optimize assembly processes and minimize waste.
• Demonstrated adaptability by quickly learning new assembly techniques as required for various cleanroom projects.
• Consistently met or exceeded daily production quotas through focused attention on task completion and time management strategies.
• Increased efficiency with expert use of specialized tools and equipment for precise component assembly.
• Sustained and maintained 5S standards and continuous improvement activities.

• Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
• Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
• Maintained detailed records of customer interactions, streamlining communication efforts between various departments.

• Upheld a positive work atmosphere through consistently displaying an enthusiastic attitude toward fulfilling daily tasks and supporting team efforts toward shared goals.
• Handled high-priority orders with urgency, prioritizing their prompt processing and shipment to meet customer needs.
• Developed strong familiarity with warehouse technology systems, enabling quick navigation through inventory databases and expedited processing of orders.
• Streamlined order fulfillment processes by implementing efficient picking and packing techniques.
• Adhered to quality control standards for each order, ensuring that customers received products meeting their expectations.
• Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.

• Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
• Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
• Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
• Streamlined sales processes for improved efficiency and customer satisfaction.
• Coordinated product demonstrations to showcase key features for sales prospects.

Contract

• Collaborated with marketing team to develop targeted promotional materials and campaigns.