Summary
Overview
Work History
Education
Skills
Timeline
Generic

Miya Gaillard

Freeport,NY

Summary

Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.

Overview

10
10
years of professional experience

Work History

Receptionist

Mercy Drive
03.2021 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Corresponded with clients through email, telephone, or postal mail.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained confidentiality of information regarding clients and company.
  • Provided clerical support to company employees by copying, faxing, and filing documents.

Direct Support Professional

YACHAD
02.2018 - 03.2021
  • Assisted disabled clients to support independence and well-being.
  • Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Led patient or group recreational activities for enhanced patient outcomes.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.

Call Center Representative

RUI
05.2016 - 03.2018
  • Responded to customer calls and emails to answer questions about products and services.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Processed debit and credit card and electronic check payments.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Met customer call guidelines for service levels, handle time and productivity.

Assistant Teacher

NSL Childcare
05.2014 - 01.2016
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Supported student physical, mental, and social development using classroom games and activities.
  • Worked with teachers to design lesson plans and coordinate activities for classes.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Assisted in lessons, curriculum and homework planning.

Education

Bachelor of Science - Criminal Justice

John Jay College of Criminal Justice of The City University of New York
New York, NY
06.2015

Skills

  • Technical Support
  • Project Coordination
  • Bookkeeping
  • Office Management
  • Data Entry
  • Office Administration
  • Telephone Skills

Timeline

Receptionist

Mercy Drive
03.2021 - Current

Direct Support Professional

YACHAD
02.2018 - 03.2021

Call Center Representative

RUI
05.2016 - 03.2018

Assistant Teacher

NSL Childcare
05.2014 - 01.2016

Bachelor of Science - Criminal Justice

John Jay College of Criminal Justice of The City University of New York

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Miya Gaillard