MIYA HELLUM
Rancho Cordova,CA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
24
24
years of professional experience
Work History
Customer Service Representative
Bonney Plumbing
Rancho Cordova, California
08.2024 - Current
- Resolved customer complaints effectively and efficiently.
- Answered customer inquiries and delivered accurate information regarding products and services, ensuring clarity and trust.
- Assisted customers with service inquiries and scheduled appointments to enhance customer satisfaction.
- Provided detailed information about plumbing services and products, helping customers make informed decisions.
- Handled billing inquiries and processed payments securely.
- Maintained accurate records of customer interactions in the system.
- Collaborated with technicians to ensure timely service delivery.
Customer Service Associate
Centene Corporation
Sacramento, CA
04.2024 - 12.2024
- Supported healthcare members with benefits navigation and issue resolution, achieving 98% satisfaction scores.
- Ensured accurate patient data entry while facilitating communication across interdisciplinary teams to enhance collaborative care.
- Demonstrated attention to detail and quickly mastered new healthcare systems, contributing to improved team efficiency.
Customer Account Specialist
Bonney Plumbing
Rancho Cordova, CA
10.2022 - 03.2024
- Managed customer inquiries and provided timely solutions for account-related issues.
- Managed client accounts, ensuring service requests and records consistently met quality standards.
- Assisted customers with billing questions and payment processing procedures.
- Coordinated account updates and maintained accurate customer information records.
- Trained and mentored team members to uphold process adherence and deliver exceptional customer care.
Customer Care Representative
Park Mechanical
Rancho Cordova, CA
03.2018 - 08.2021
- Assisted customers with inquiries and resolved issues promptly.
- Managed customer accounts and updated information accurately.
- Scheduled and dispatched technical service calls under tight deadlines, enhancing customer satisfaction.
- Collaborated with team members to improve customer service processes.
- Maintained accurate records for 100+ clients, safeguarding data integrity and confidentiality.
Payroll Specialist
Paychex Inc.
Fresno, CA
01.2016 - 12.2017
- Process payroll for diverse client accounts using Paychex software.
- Processed payroll and maintained sensitive employee records, ensuring compliance with federal and state regulations to support accurate employee compensation.
- Ensure compliance with federal and state payroll regulations and guidelines.
- Respond to client inquiries regarding payroll discrepancies and adjustments.
Customer Care Specialist
Xerox
West Sacramento, CA
03.2012 - 10.2015
- Guided Medi-Cal members on benefits and claims, managing 80–120 daily calls while ensuring HIPAA compliance.
- Assisted customers with product inquiries and troubleshooting issues.
- Managed customer accounts using Salesforce and other support systems.
- Collaborated with team members to resolve complex customer concerns.
Customer Service Representative
Various Roles
01.2002 - 12.2012
Education
Sterile Processing Technician Certification -
Herzing University
01-2025
High School Diploma - General Studies
Madera High School
Madera, CA05-2002
Skills
- Customer data management
- Patient Interaction
- Appointment scheduling
- Service management
- Issue resolution
- Data management
- Documentation Accuracy
- HIPAA Compliance
- CRM Systems
- Office software
- Task management
- Data entry
- Critical thinking
- Problem solving
- Team Collaboration
- Technical Skills
Professional Highlights
- 22+ years of customer-facing experience with strong focus on healthcare.
- Entry level in sterile processing protocols and infection prevention practices.
- Proven ability to thrive in customer and administrative settings.
Timeline
Customer Service Representative
Bonney Plumbing
08.2024 - Current
Customer Service Associate
Centene Corporation
04.2024 - 12.2024
Customer Account Specialist
Bonney Plumbing
10.2022 - 03.2024
Customer Care Representative
Park Mechanical
03.2018 - 08.2021
Payroll Specialist
Paychex Inc.
01.2016 - 12.2017
Customer Care Specialist
Xerox
03.2012 - 10.2015
Customer Service Representative
Various Roles
01.2002 - 12.2012
Sterile Processing Technician Certification -
Herzing University
High School Diploma - General Studies
Madera High School