Miya Jones
Tampa,FL
Summary
Goal-oriented Customer Service Manager with 10+ years of experience in leadership roles. Detail-focused and driven to help employees succeed in meeting and exceeding sales goals. Charming salesperson skilled in communication and collaboration for best-in-class service.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Customer Service Manager
Independent Coin Graders
06.2024 - Current
- Processed and verified customer orders in internal systems, ensuring accuracy and seamless fulfillment.
- Assisted with pricing inquiries and updates to orders and shipping information.
- Charged and billed shipping orders accurately and on time, meeting deadlines consistently.
- Provided email and phone support, resolving customer inquiries and escalated issues professionally and efficiently.
- Managed and mentored a team of customer service representatives, fostering teamwork and improving performance through training and feedback.
- Resolved complex customer issues by collaborating with internal departments and leveraging available resources to find optimal solutions.
- Developed and maintained strong relationships with key clients to ensure their needs were consistently met.
- Collaborated with upper management to enhance customer service processes and support systems company-wide.
- Streamlined support processes and implemented strategies to improve customer satisfaction and reduce complaints.
- Managed social media accounts to boost brand visibility and engagement through creative content.
- Created and reviewed invoices to confirm accuracy and reduce billing errors.
- Facilitated clear communication between departments to resolve customer concerns promptly and efficiently.
Executive Assistant
Private Household
06.2015 - 06.2024
- Handled confidential and sensitive information with discretion and tact, ensuring proper storage and distribution.
- Managed executive and household calendars, scheduling meetings, appointments, and coordinating travel arrangements with 100% accuracy to optimize time.
- Prioritized tasks strategically to boost household and operational efficiency through effective organizational systems.
- Acted as the primary liaison for household vendors, ensuring seamless service coordination through strong communication skills.
- Maintained a clean, healthy, and orderly environment, demonstrating exceptional organizational skills.
- Prepared and planned meals tailored to family preferences and dietary needs, showcasing culinary expertise.
- Orchestrated engaging, age-appropriate activities for children, fostering their development and enjoyment.
- Adapted to evolving family needs, providing empathetic care to enhance well-being.
Project Supervisor
Adera Construction Group
03.2018 - 06.2023
- Delivered projects on time by prioritizing tasks and effectively managing multiple responsibilities.
- Delegated tasks and monitored progress to ensure on-time completion of all projects.
- Provided clear and timely status updates to stakeholders throughout project timelines.
- Collaborated with team members to quickly identify and resolve issues, ensuring smooth project execution.
- Improved team collaboration through regular meetings, clear communication, and alignment on shared goals.
- Prepared necessary supplies and equipment for daily transport to job sites.
- Maintained high safety standards by adhering to company policies, procedures, and OSHA protocols.
- Monitored deadlines and milestones to keep the team aligned with project schedules.
Lead Photographer
Miya Jones Photography
04.2011 - 02.2022
- Cultivated lasting client relationships through clear communication, professionalism, and attention to detail.
- Balanced multiple projects while meeting strict deadlines and maintaining high-quality standards.
- Streamlined workflow efficiency by implementing organizational systems for photo editing, archiving, and project tracking.
- Delivered outstanding customer service by addressing concerns promptly and consistently exceeding client expectations.
- Served as the lead photographer for a small business specializing in professional and family portraits.
- Managed client interactions, including consultations, scheduling, follow-ups, and ongoing communication.
- Directed and coordinated multiple projects, ensuring seamless service delivery and client satisfaction.
- Captured memorable moments with an artistic eye for composition, lighting, and storytelling.
- Edited photos and videos with precision and creativity, consistently meeting tight deadlines.
- Traveled to various locations for on-site photo sessions, adapting to diverse environments and client needs.
- Created online promotional campaigns to boost business visibility and attract new clients.
- Maintained the company website with up-to-date portfolios and user-friendly navigation.
- Managed financial documentation, including tracking receipts and streamlining expense reporting.
- Collaborated with fellow photographers during large-scale events to ensure seamless coverage from multiple angles.
- Handled pre-production tasks such as location scouting, equipment preparation, and creative concept development.
Director of Customer Service
Summit Sports Inc
09.2008 - 06.2015
- Managed customer service effectiveness by monitoring performance metrics and addressing areas for improvement.
- Built strong relationships with field operations teams to support business development and enhance service quality.
- Analyzed customer feedback to identify improvement opportunities, boosting retention and satisfaction.
- Resolved escalated customer service disputes, maintaining high satisfaction ratings and fostering loyalty.
- Progressed from Customer Service Representative to Manager, showcasing leadership and operational expertise.
- Supervised backend operations for Amazon, eBay, and PayPal platforms, ensuring seamless order processing.
- Delegated tasks and coordinated correspondence to optimize team productivity and workflow.
- Reviewed and reconciled daily receipts for internet sales, ensuring financial accuracy and resolving discrepancies.
- Created and maintained departmental schedules within budgetary constraints, improving staffing efficiency during peak periods.
- Led seasonal hiring initiatives, including recruiting, interviewing, and onboarding employees to meet increased demand.
- Provided ongoing training and conducted performance reviews to develop team members and enhance performance.
- Audited customer support procedures and collaborated across regions to standardize operations.
- Improved internal processes by coordinating with other departments, enhancing overall company performance.
- Established team priorities, monitored performance, and maintained schedules to ensure alignment with business goals.
Education
Associate of Arts - Photographic Technology
Oakland Community College
Bloomfield Hills, MI05-2008
Skills
- Customer service excellence
- Training and mentoring teams
- Decision-making and problem-solving
- Time management and prioritization
- Adherence to high customer service standards
- Interpersonal and communication skills (verbal and written)
- CRM software proficiency
- Call center management and operations
- Employee scheduling
- Budgeting and performance reporting
- Administrative and organizational support
- Proficiency in Microsoft Office Suite (Outlook, Word, Excel)
- Exceptional telephone and email etiquette
Certification
- OSHA 30 Certified
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Customer Service Manager
Independent Coin Graders
06.2024 - Current
Project Supervisor
Adera Construction Group
03.2018 - 06.2023
Executive Assistant
Private Household
06.2015 - 06.2024
Lead Photographer
Miya Jones Photography
04.2011 - 02.2022
Director of Customer Service
Summit Sports Inc
09.2008 - 06.2015
- OSHA 30 Certified
Associate of Arts - Photographic Technology
Oakland Community College
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