Miya jones
St. Louis
Summary
Results-driven behavioral technician with a strong background in client relations and multidisciplinary collaboration. Skilled in developing tailored support strategies and assessing client needs, ready to contribute to effective treatment plans and positive behavioral outcomes.
Service Representative/ scheduling .... Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Registered Behavior Technician
Mitchell
St Louis, MO
11.2025 - Current
- Implemented individualized behavior intervention plans for clients, ensuring tailored support for diverse needs.
- Collected and documented behavioral data to track progress and inform future strategies.
- Assisted in conducting functional behavior assessments to identify triggers and effective interventions.
- Collaborated with multidisciplinary teams to develop comprehensive treatment plans for clients.
Registered Behavior Technician
Linda
01.2024 - 11.2025
- Provided direct support during therapy sessions, facilitating skill development in social interactions.
- Engaged clients through structured activities, promoting positive behaviors and reducing challenging ones.
- Maintained a safe and supportive environment to enhance client comfort and engagement during sessions.
- Completed ongoing training in Applied Behavior Analysis principles to improve service delivery quality.
Customer Service Representative
Melissia
Saint Louis,
01.2023 - 12.2023
- Provided exceptional customer support via phone and email, resolving inquiries efficiently.
- Managed customer accounts, ensuring accurate updates and timely information delivery.
- Assisted in training new staff on company policies and customer service protocols.
- Collaborated with team members to improve response times and service quality.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- scheduling
- Collaborated with team members
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Teacher
Jacqueline
Saint Louis,
01.2022 - 08.2023
- Developed engaging lesson plans aligned with curriculum standards.
- Implemented differentiated instruction to meet diverse student needs.
- Collaborated with colleagues to enhance instructional strategies and resources.
- Assessed student progress through formative and summative evaluations.
Skills
- Applied behavior analysis
- Social skills development
- Discrete trial training
- Token economy systems
- Microsoft Excel
- Client relations
- Scheduling
- Follow-up skills
- Call management
- Paperwork processing
- Appointment scheduling
- Administrative support
- Building rapport
- Live chat support
Certification
- RBT - Registered Behavior Technician
Languages
English
Full Professional
Timeline
Registered Behavior Technician
Mitchell
11.2025 - Current
Registered Behavior Technician
Linda
01.2024 - 11.2025
Customer Service Representative
Melissia
01.2023 - 12.2023
Teacher
Jacqueline
01.2022 - 08.2023