MIYA JUNE
Shreveport,LA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Working Solutions
02.2021 - 08.2024
- Documented and detailed calls and complaints using call center's CRM database.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
PHLEBOTOMIST
VEIN EXPRESS, LLC.
01.2019 - 02.2021
- Collects specimens in the comfort of the patient's home, including: routine lab orders, biometric screenings and insurance exams
- Skillfully, safely, and accurately collect and prepare specimens for testing by labeling, centrifuging, splitting, and storing specimens as required.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
Technical Support Representative
AT&T
04.2016 - 01.2019
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Installed and configured operating systems and applications.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Responded to customer inquiries and provided technical assistance over phone and in person.
CASHIER
BROOKSHIRE’S GROCERY COMPANY
05.2013 - 04.2016
- Ensured correct checkout totals for customers by properly weighing, keying, and scanning items
- Maintained accurate money count in the register at all times
- Accessed and memorized product codes and remained familiar with ad and special items
- Maintained a friendly and customer-service-oriented attitude by greeting customers, answering questions, locating and promoting products, and responding to complaints
- Maintained a clean, safe and sanitary working and shopping environment by adhering to company safety procedures
- Complied with all company policies and procedures.
Education
HIGH SCHOOL DIPLOMA -
GREEN OAKS HIGH SCHOOL
SHREVEPORT, LACERTIFIED CLINICAL MEDICAL ASSISTANT - undefined
ORPHIC TRAINING SOLUTIONS
SHREVEPORT, LA03.2024
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DAVID RAINES COMMUNITY HEALTH CENTER
SHREVEPORT, LASkills
- Sharp critical thinker
- Microsoft Office skills
- Capillary blood collection experience
- Patient services experience
- Phlebotomy experience
- Interpersonal skills
- Data Entry
- Data Collection
- Customer Relationship Management (CRM)
- Customer Service
- Technical Support
- Call Center Operations
Communication Skills
Efficient and reliable team player with the ability to work well with others. Detail oriented with strong analytical skills.
Leadership Experience
Vice President- New Star Baptist Church, Youth Department
References
- HELEN PLATER, LPN, 318-402-5785
- CYNTHIA BROCK, CLINICAL TRAINER, 318-393-9514
Timeline
Customer Service Representative
Working Solutions
02.2021 - 08.2024
PHLEBOTOMIST
VEIN EXPRESS, LLC.
01.2019 - 02.2021
Technical Support Representative
AT&T
04.2016 - 01.2019
CASHIER
BROOKSHIRE’S GROCERY COMPANY
05.2013 - 04.2016
HIGH SCHOOL DIPLOMA -
GREEN OAKS HIGH SCHOOL
CERTIFIED CLINICAL MEDICAL ASSISTANT - undefined
ORPHIC TRAINING SOLUTIONS
undefined
DAVID RAINES COMMUNITY HEALTH CENTER
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