Miya Lawson

• Evaluated employee performance fairly, providing constructive feedback for continuous improvement efforts.
• Improved communication between base organizations, fostering a collaborative work environment.
• Enhanced process efficiency by implementing streamlined processes and procedures for daily operations.
• Developed strong relationships with external partners to ensure timely collaboration on projects.
• Manages organization budget of $2.8M, focused on the implementation of technical solutions and process improvement techniques
• Purchases, maintains, and coordinates maintenance of $500K innovation lab equipment
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Developed and delivered course material

• Taught Leadership courses, providing instruction to up to 25 ROTC students.
• Built relationships with students, mentoring on personal, professional and academic goals while providing coaching on effective study habits.
• Graded quizzes, tests, homework, and projects to provide students with timely academic progress information and feedback.
• Boosted class participation rates by fostering a positive and collaborative learning environment.
• Strengthened critical thinking skills in students through the incorporation of problem-based learning activities.
• Encouraged class discussions by building discussions into lessons, actively soliciting input, asking open-ended questions and using techniques to track student participation.

• Manages services for 2 specialty clinics and 3 primary care medical home clinics while guiding 35 staff and operating with a $3 million budget
• Governs Medical facility’s largest department and led 5 clinics with increased patient satisfaction
• Principal advisor to Air Force Facility leadership regarding medical training for physicians, nurses, and medical technicians.
• Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
• Hired, trained and supervised employees to maintain team of high performers.
• Conducted regular staff evaluations, providing constructive feedback and setting clear expectations for future performance goals.
• Created and implemented policies to improve operational efficiency and patient care quality.

• Managed classroom effectively to maintain positive learning environment for all students.
• Maintained accurate records of student attendance, assignments, and grades, ensuring timely communication with stakeholders regarding academic progress.
• Participated in professional development opportunities to stay current on best teaching practices and industry trends.
• Monitored student progress through regular assessments, providing constructive feedback for improvement.

• Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
• Developed and implemented comprehensive training program to increase employee productivity and morale.
• Monitored and evaluated training performance to determine quality and cohesiveness.
• Trained new hires to perform cross-training exercises with experienced workers.
• Collaborated with other departments to align training programs with organizational goals and objectives.
• Established a culture of continuous learning, promoting professional development opportunities for all employees across the organization.
• Managed new employee orientation training process for more than 341 employees each year.

• Managed 3 critical care units, directly reported compliance-related data and findings to Unit Commander
• Directed 40 military and civilians personnel providing 24/7 critical care for 3 units and 368 thousand beneficiaries.
• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.