Summary
Overview
Work History
Skills
References
Timeline
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Miya Lowe

Waxahachie,TX

Summary

Seasoned Auditor and successful Owner/Operator at B.M.W. Mobile Mechanics, I excel in audit coordination, risk management, and fostering robust client relationships. Demonstrated history of enhancing operational efficiency and customer satisfaction, with a knack for resolving complex issues swiftly, ensuring quality assurance and service excellence.

Overview

6
6
years of professional experience

Work History

Auditor

storemytruck.com
Irving, TX
09.2023 - 01.2025
  • Drafted reports summarizing audit results while highlighting any irregularities or inconsistencies found during the process.
  • Worked closely with management to discuss external audit results and action plans.
  • Ensured timely completion of all assigned tasks within set deadlines.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Delegated work to staff, setting priorities and goals.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Proposed or approved modifications to project plans.
  • Provided leadership during times of organizational change or crisis situations.
  • Produced thorough, accurate and timely reports of project activities.
  • Implemented process improvements, resultingin an increase in operational efficiency.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Audited customer account information to identify issues and develop solutions.
  • Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Built strong relationships with customers by responding promptly to their inquiries.

Owner/Operator

B.M.W. Mobile Mechanics
Odessa, TX
01.2019 - 07.2023
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
  • Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
  • Managed daily operations of the business, including staff, sales, inventory, and accounting.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strategies for improving the overall quality of the customer experience.
  • Provided exemplary level of service to customers to extend relationships for future business opportunities.

Skills

  • Attention to detail
  • Audit coordination
  • Audit planning
  • Audit reporting
  • Clear communication
  • Client relationship management
  • Audit programs and processes
  • Risk assessment
  • Quality assurance
  • Multitasking and organization
  • Conflict resolution
  • Performance evaluations
  • Operations management
  • Customer service
  • Risk management
  • Decision-making
  • Work prioritization
  • Complex Problem-solving
  • Customer relationship management (CRM)

References

References available upon request.

Timeline

Auditor

storemytruck.com
09.2023 - 01.2025

Owner/Operator

B.M.W. Mobile Mechanics
01.2019 - 07.2023

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Miya Lowe