Miya Mirkin
Hazel Park,MI
Summary
Proven ability to deliver results through punctuality, reliability, and a professional demeanor. Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and customer service skills to deadline-driven environment.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist/Medical Assistant
Harmony Inc.
10.2020 - 11.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process..
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
Front Desk/Ophthalmic Medical Technician
Regional Eye and Associates
09.2017 - 03.2020
- Reduced patient wait times through prompt and efficient pre-examination procedures, ensuring a positive experience.
- Assisted in successful surgical procedures by providing attentive support to surgeons and maintaining a sterile environment.
- Improved patient care by conducting thorough medical histories and performing accurate visual acuity tests.
- Conducted tonometry testing to measure pressure inside patient's eye to determine presence of glaucoma
- Performed visual field testing to measure patients' peripheral vision to determine any visual field loss.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Confirmed appointments, communicated with clients, and updated client records.
Education
No Degree - Nursing
Community College of Allegheny County
Pittsburgh, PA01.2012
LPN Licensure - Nursing
CCATVS
Uniontown, PA07.2011
Skills
Listening Skills
Problem-solving skills
Verbal and written communication
Administrative Skills
Skilled in electronic health records
Knowledgeable of HIPPA and confidentiality
Punctual and Reliable
Professional Demeanor
Timeline
Front Desk Receptionist/Medical Assistant
Harmony Inc.
10.2020 - 11.2023
Front Desk/Ophthalmic Medical Technician
Regional Eye and Associates
09.2017 - 03.2020
No Degree - Nursing
Community College of Allegheny County
LPN Licensure - Nursing
CCATVS
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