Miya Northern
Detroit,MI
Summary
Accomplished Restaurant General Manager with a proven track record at KFC and Taco Bell, excelling in operations management and staff scheduling. Expert in driving customer engagement and resolving concerns, leading to positive outcomes. Demonstrated ability in fostering team development and reducing turnover, showcasing strong leadership and inventory management skills.
Overview
8
8
years of professional experience
Work History
Restaurant General Manager
Kfc
04.2022 - Current
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Purchased adequate quantities of food, beverages, equipment, and supplies.
Restaurant General Manager
Taco Bell
10.2018 - 03.2022
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
Warehouse Worker
Amazon
09.2016 - 07.2017
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as [Number] pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Education
High School Diploma -
Henry Ford High School
Detroit, MI06-2007
Skills
- Operations management
- Inventory management
- Food safety
- Cost control
- Staff scheduling
- Hiring decisions
- Customer engagement
- Restaurant promotion
- Food preparation
Timeline
Restaurant General Manager
Kfc
04.2022 - Current
Restaurant General Manager
Taco Bell
10.2018 - 03.2022
Warehouse Worker
Amazon
09.2016 - 07.2017
High School Diploma -
Henry Ford High School
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