Summary
Overview
Work History
Education
Skills
Timeline
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Miya Perez

Las Cruces,NM

Summary

Proven track record in enhancing customer satisfaction and streamlining payment processes at Olivia Carver StateFarm. Skilled in conflict resolution and Microsoft Outlook, demonstrating critical thinking and a professional telephone demeanor. Achieved significant improvements in service delivery by leveraging active listening and customer service skills, contributing to a positive and efficient work environment.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Olivia Carver StateFarm
11.2024 - Current
  • Met customer call guidelines for service levels, handle time and productivity.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.

Laborer

PVB Fabrications
06.2023 - 01.2024
  • Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
  • Supported construction projects by assisting with heavy equipment operations and manual labor tasks.
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Inventoried installation supplies before scheduling installations or ordering more.
  • Completed Mine Safety and Health Administration course to ensure safe work environments to reduce injury and accidents.

Server

Salud De Mesilla
05.2022 - 06.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.

Server

Dick's Cafe
03.2020 - 05.2022
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.

Education

Business

New Mexico State University
Las Cruces, NM
01-2026

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Conflict resolution
  • Payment processing
  • Professional telephone demeanor
  • Microsoft outlook
  • Scheduling

Timeline

Customer Service Representative

Olivia Carver StateFarm
11.2024 - Current

Laborer

PVB Fabrications
06.2023 - 01.2024

Server

Salud De Mesilla
05.2022 - 06.2023

Server

Dick's Cafe
03.2020 - 05.2022

Business

New Mexico State University

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Miya Perez