Miya Quarles
Summary
Dedicated Tech Support Level 3 Expert with extensive experience in enhancing customer satisfaction and supporting team productivity. Achieved high levels of associate confidence and customer contentment through effective communication and problem-solving. Compassionate Patient Service Representative with strong capabilities in patient scheduling, record keeping, and front desk management.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Package Picker
Amazon
Chester
04.2026 - Current
- Selected items from shelves using handheld scanners for efficient order fulfillment.
- Organized inventory to streamline picking processes and minimize errors.
- Coordinated with team members to ensure timely and accurate order processing.
Patient Care Representative
VCU Health
Richmond
01.2024 - 04.2026
- Greeted patients warmly and assisted with check-in/check-out procedures using Electronic Health Record (EHR) systems to enhance patient experience
- Verify patient insurance coverage and perform insurance eligibility and benefits verification
- Schedule appointments accurately utilizing medical scheduling software and coordinate with clinical staff to optimize daily clinic flow
- Managed multi-line phone systems with professional phone etiquette, addressing patient inquiries and efficiently routing calls to support clinic operations
- Maintain precise medical records by filing documents, reviewing documentation for completeness, and updating patient information in compliance with HIPAA regulations
- Processed payments and performed medical collection activities related to billing and coding using CPT, ICD-9/10 codes, ensuring accuracy and compliance in billing procedures
- Support medical administrative functions including data entry, document review, and assisting with care plans or follow-up instructions
Tech Support 3
Simplisafe
Richmond
12.2021 - 12.2023
- Diagnosed technical issues and implemented solutions, improving customer satisfaction and reducing downtime.
- Trained junior technicians on installation and troubleshooting, increasing team capability and service quality.
- Collaborated with engineering teams to improve product functionality and reliability.
- Operated and maintained security system equipment, enhancing reliability and performance.
Education
High School -
HERMITAGE HIGH SCHOOL
HENRICO, VIRGINIASkills
- Warehouse Operations
- Order Fulfillment
- Inventory Management
- Logistics Coordination
- Quality Control
- Safety Procedures
- Packaging Techniques
- Stock Organization
- Data entry
- Efficiency Optimization
- Team Collaboration
- Communication Skills
Certification
2020 PCA CERTIFICATION
EXPERIENCE
01-2021
Timeline
Package Picker
Amazon
04.2026 - Current
Patient Care Representative
VCU Health
01.2024 - 04.2026
Tech Support 3
Simplisafe
12.2021 - 12.2023
High School -
HERMITAGE HIGH SCHOOL