Miya Rigmaiden
Houston,Tx
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
Continuum GBL/ Nations Benefits/ CVS Caremark
2022.01 - Current
- Manage large amounts of incoming calls
- Assist with placement of orders, refunds, or exchanges
- Handle complaints, provide appropriate solutions and alternatives within the time limits
- Helping member understand and utilize their insurance benefits.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
CHARTER AGENT
A to Z Call Center
2022.01 - 2023.01
- Manage large amounts of outbound calls
- Utilize computer technology to handle high volume calls
- Resolve product and service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Expanded customer base through effective networking, cold calling, and relationship-building strategies.
- Negotiated favorable contract terms for clients, securing competitive rates and coverage options.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
SANDWICH ARTIST (TEAM LEAD)
Subway
2020.01 - 2022.01
- Greeting customers enthusiastically and in a timely manner
- Doing basic paperwork duties
- Collecting payments
- Data Entry.
- Expedited order processing for increased efficiency in high-volume periods.
- Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
Education
High School Diploma -
Chula Vista Senior High School
Chula Vista, CA05.2022
Skills
- Call Management
- Scheduling
- Information Security
- Data Collection
- Complaint resolution
- Data Entry
- Follow-up skills
- Professional telephone demeanor
- Microsoft Outlook
- Building rapport
- Escalation management
- Product Knowledge
Timeline
CUSTOMER SERVICE REPRESENTATIVE
Continuum GBL/ Nations Benefits/ CVS Caremark
2022.01 - Current
CHARTER AGENT
A to Z Call Center
2022.01 - 2023.01
SANDWICH ARTIST (TEAM LEAD)
Subway
2020.01 - 2022.01
High School Diploma -
Chula Vista Senior High School
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