Miya Terrell

• Assessed current systems for effectiveness in meeting organizational goals.
• Identified target customers and developed forward-thinking sales and marketing plans to promote company growth.
• Developed marketing strategies to increase sales and customer base.
• Maintained a comprehensive knowledge of the latest industry trends to ensure competitiveness in the marketplace.
• Assisted in creating promotional materials such as brochures, flyers, catalogs.
• Researched and identified potential customers.

• Cultivate an environment that promotes Color Factory’s mission of creating immersive and engaging experiences through genuine connection with guests.
• Use professional presence and act as a brand ambassador reflective of the company’s values and aesthetic.
• Support new hires through mentorship and coworkers through exceptional teamwork and effective communication.
• Collaborate and actively participate in pre-shift meetings and staff trainings.
• Support brand messaging by assuring rooms are clean and aligned with visual and corporate standards.
• Participate in all other projects and tasks as assigned.

• Developed and maintained relationships with existing clients to ensure customer satisfaction.
• Generated new sales leads through cold calling and networking activities.
• Answered inbound calls, chats and emails to facilitate customer service.
• Led on- and off-site customer support teams across multiple time zones.
• Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
• Utilized job-related software to prepare change of address records and issue service discontinuance orders.

• Identifies and develops a customer base for assigned client(s) both organically and through qualified leads
• Responds directly to customer inquiries for information and service requests, acting as the 'middle man' between clients and customers
• Assists the sales and marketing departments in the execution of direct marketing and sales campaigns
• Manage/own all relevant steps of product build and updates including, but not limited to communication between departments, verification of task completion and correctness, troubleshooting and solving project issues and concerns, and proactively seeing all projects through to completion
• Reported across internal and external channels.
• Assisted with the development and implementation of marketing campaigns.
• Responded promptly to customer inquiries via phone calls and emails while maintaining a friendly attitude.
• Conducted market research to identify potential customer segments and target markets.
• Developed and maintained relationships with key stakeholders in the industry.
• Provided administrative support to the Marketing Manager on a daily basis.
• Compiled reports on marketing performance metrics to track progress against objectives.
• Gathered customer feedback via surveys and focus groups to gain insights into user experience and preferences.
• Collaborated with marketing team on new ideas and directions to support events and customer communication projects.
• Adapted marketing strategy to fit consumer preferences and expectations.
• Helped sales and marketing meet business objectives through customer advocacy programs and initiatives.
• Proofread and finalized marketing communications and documentation prior to release.
• Tracked communications strategies, advertising campaigns and marketing approaches to measure successes and failures.

• Correspond to all internal and external communications amongst team members and external personnel
• As a Social Media manager oversees all media channels and content
• Consumer engagement, design and development
• Content creation of any videos, pictures, & reel creation
• With media management I edited all content, videos, pictures and reels
• Head of Photography and Videography and all video production
• Coordinate speaking Engagements, press releases, and all Public Relations
• Takes complex, technical topics and turns them into compelling content; exceptional written and verbal communications skills; proofreading and editing capability
• Delivered insights and ideas on how to elevate and engage audiences through content and new experiences.

• Organize office and assist associates in ways that optimize procedures
• Sort and distribute communications in a timely manner
• Create and update records ensuring accuracy and validity of information
• Schedule and plan meetings and appointments
• Monitor level of supplies and handle shortages
• Resolve office-related malfunctions and respond to requests or issues
• Coordinate with other departments to ensure compliance with established policies
• Maintain trusting relationships with suppliers, customers and colleagues
• Perform receptionist duties when needed
• Handling incoming calls and other communications
• Accepting and handling all incoming and outgoing packages and mail.

• Dock Manager
• Truck loading-Systematic logistics
• Organizing inbound and outbound shipments.
• Selecting, packing, and shipping orders – in some cases, for our super-fast (2-hour or less) delivery service
• Receive and put away inventory

•Get customer orders ready and pack them up

•Load boxes into trucks for shipment

•Use scanners to read bar codes on products

•View prompts on screens and follow the direction for some tasks

•Troubleshoot problems

•Ensure product meets quality requirements

•Operate power industrial trucks (PIT) such as a forklift or pallet driver, and work at heights up to 35 feet

•Stand, walk, push, pull, squat, bend, and reach during shifts

•Use carts, dollies, hand trucks, and other gear to move items around

•Go up and down stairs (where applicable)

•You’ll be working around moving machines – order pickers, stand-up forklifts, turret trucks, and mobile carts

•Some activities may require standing in one place for long periods, walking around, or climbing stairs

•Depending on the role and location, you’ll learn: how to operate a garment press and high-capacity printer, a t-shirt folding machine, how to assist with the print production process, or how to receive and process customer returns.

• Produce and analyze each episode
• Edit all episodes and media
• Managed the social media pages
• Correspond to all internal and external communications
• Responds to media requests
• Writes and disseminates news and press releases
• Manages advertising, marketing and publications for promotional events and other special programs
• Writes and edits articles, speeches, and other communication projects as assigned
• Develops, researches, writes, edits, and formats copy for news releases, feature articles, pitch letters, media advisories, calendar listings, and other materials to be published on the online newsroom and/or distributed to the news media
• Analyze conversation and media coverage.

• Delivers a friendly and efficient cash wrap experience, processing customer transactions accurately and efficiently at the Point of Sale
• Reinforces customer buying decisions at checkout and encourages purchase of additional items
• Recovers cash wrap selling zone and “go-backs”
• When assigned to processing and replenishment:
• Processes merchandise to be floor ready and maintains back room and under stock to brand standards
• Replenishes merchandise to brand standards to ensure product is placed on the sales floor and available for purchase
• Assists with other projects as needed including markdowns, re-tickets and the mark out of stock process
• When assigned to floorset activity:
• Executes floorset proficiently
• Understands and adheres to brand standards
• Assists with maintenance of back room and under stock, including merchandise and non-merchandise, to brand standards to enable efficient replenishment
• Driving top line store sales results and growing the business through action and productivity
• Maintaining a focus on bras as the premier product differentiator, to build loyalty and support our "Best at Bras" culture
• Preparing for each shift by maintaining awareness of all sales, promotions and applicable ringing procedures
• Taking initiative to recover and replenish merchandise, so it is available to sell
• Understanding and adhering to visual merchandising brand standards
• Assisting in housekeeping of sales floor and communicating maintenance issues
• Keeping an awareness of, and building personal capability in, loss prevention
• Reinforcing store strategy to reduce shrink
• Supporting all activities related to providing a safe working environment
• Understanding and demonstrating Company values
• Building loyalty through our Rewards Program

• Manage high-level escalations originating from agencies, the office of the CEO, and senior leadership team.
• Maintain focus on resolving concerns and recovering the Guest experience.
• Conduct comprehensive research to investigate escalations and analyze root causes.
• Formulate well-structured written responses to guest concerns.
• Deliver superior guest experience to effectively address billing, technical, and operational-related inquiries.
• You love taking care of our Guests!
• Your ultimate focus is on guest service, promptly answering all Guest calls in a friendly manner to create a great guest experience.
• You enjoy collaborating with store management, operations, marketing, and/or IT department to resolve guest concerns.
• You provide a commitment to delivering exceptional service, resolving complex issues, and upholding the brand.