MIYAE WILEY
East Orange,NJ
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
A data management professional prepared to excel in data entry roles. Known for efficiently handling data with precision and maintaining high standards in all tasks. Committed to team collaboration and consistently meeting targets, showcasing adaptability and reliability. Skilled in data entry software and maintaining data integrity.
Experienced with administrative tasks, including data entry and filing. Utilizes organizational skills to maintain office efficiency and support staff. Knowledge of multitasking and adapting to changing office needs.
Overview
8
8
years of professional experience
Work History
Data Entry
We Care Medical Group
Maplewood, NJ
01.2022 - Current
- Generated electronic charts for doctors' notes, enhancing accessibility for medical staff
- Scanned and organized patient images, documents, and results into digital charts, improving data retrieval
- Worked remotely from home
- Current Job
- Adapted quickly to new loading software, improving data entry speed and accuracy.
- Expedited data entry processes by efficiently typing information into databases and spreadsheets.
- Streamlined patient records by efficiently managing EMR system updates and data entry.
- Maintained accurate patient records with thorough data entry and regular database updates.
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Confirmed appointments, communicated with clients, and updated client records.
Delivery Driver
Amazon DSP
Passaic County
01.2024 - 01.2024
- Delivered packages to homes and businesses, ensuring timely and accurate service.
- Delivered packages efficiently, ensuring timely arrivals to meet customer expectations.
- Operated delivery vehicle following safety protocols and traffic regulations.
- Communicated with dispatch to coordinate optimal delivery routes reducing fuel consumption.
WareHouse Associate
Amazon
New Jersey
01.2022 - 01.2024
- Organized packages by delivery routes to streamline dispatch process
- Put packages in their designated location
- Staged delivery routes in designated locations to optimize driver workflow
Customer Service Agent
Navient
09.2021 - 01.2022
- Communicated account services, statements, and balances to clients, ensuring clarity and understanding.
- Responded to customer calls and emails to answer questions about products and services.
- Facilitated communications through management of inbound and outbound customer calls.
- Managed inbound and outbound customer calls to facilitate effective communication and address inquiries.
- Communicated with clients regarding account services, statements, and balances.
- Evaluated customer information to identify issues, develop solutions, and uphold high-quality service standards.
- Provided accurate information on account statuses and payment options to enhance customer satisfaction.
Laboratory Assistant
Sunrise Laboratory
Plainfield, NJ
04.2020 - 08.2020
- Entered data into system accurately and efficiently.
- Interpreted and documented results of tests into active databases and communicated results to internal customers.
- Maintained documentation on tests performed in lab.
- Maintained comprehensive documentation of tests performed in lab to ensure accurate record-keeping.
- Interpreted and documented test results in active databases, effectively communicating findings to internal customers.
- Responded to inbound calls to assist customers with inquiries.
Medical Office Assistant
UIC Medical Centre
Newark, NJ
10.2018 - 08.2020
- Managed filing, faxing, and scanning of medical files to ensure accurate patient records
- Entered procedure codes and diagnosis codes into medical billing software.
- Received, recorded and filed medical payments by check, cash and credit card.
- Processed and filed medical payments by check, cash, and credit card to maintain financial accuracy.
- Entered laboratory results into an Excel spreadsheet for accurate record-keeping.
- Managed patient scheduling, ensuring optimal appointment flow and minimal wait times.
- Facilitated communication between medical staff and patients to enhance service delivery.
- Maintained accurate patient records using electronic health record (EHR) systems.
Education
Skills
- Documentation
- Report preparation
- Excel literate
- Office Suite proficiency
- Communication skills
- Exemplary work ethic
- Professional telephone demeanor
- Empathy
- Data analysis
- Data documentation
- Workflow optimization
Timeline
Delivery Driver
Amazon DSP
01.2024 - 01.2024
Data Entry
We Care Medical Group
01.2022 - Current
WareHouse Associate
Amazon
01.2022 - 01.2024
Customer Service Agent
Navient
09.2021 - 01.2022
Laboratory Assistant
Sunrise Laboratory
04.2020 - 08.2020
Medical Office Assistant
UIC Medical Centre
10.2018 - 08.2020