Cisco
Jamiyah Everett
Thomasville,NC
Summary
Dynamic IT Specialist with the US Army Reserve, adept at technical issue resolution and client engagement. Proven track record in maintaining operational systems and enhancing customer satisfaction through effective listening and strategic decision-making. Recognized for managing hardware inventory and providing exceptional service, contributing to a seamless user experience.
As IT professional, well-versed in providing comprehensive technical support and managing complex IT systems. Recognized for fostering team collaboration and driving successful project outcomes. Reliable and adaptable to changing technological needs, with proficiency in troubleshooting and network administration.
Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Recent graduate with foundational knowledge in IT and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Overview
3
3
years of professional experience
Work History
IT Specialist
US Army Reserve
06.2024 - Current
- Configured hardware, devices, and software to set up work stations for employees.
- Managed hardware and software inventory, ensuring timely updates and replacements as needed.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Provided exceptional customer service by promptly addressing problems reported by endusers.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
Cashier Team Lead
Wendys Restaurant
01.2023 - 06.2024
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
Cashier Team Lead
Burger King
06.2022 - 06.2024
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Developed strong relationships with repeat customers through friendly service interactions.
- Trained team members on cash register operation and cash handling.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Operated POS cash register and equipment to collect payments.
- Quickly and accurately counted drawers at start and end of each shift.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
- Contributed to a positive work environment by proactively addressing conflicts among team members.
- Provided backup support during high traffic periods by stepping into cashier roles when necessary.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Managed inventory of dining supplies to prevent shortages during service.
Education
High School Diploma -
06-2024
- Honor Roll (AB) 2020-2024
- Completed AP course in Pre-calculus
- 3.8 GPA
- Ranked in Top 10% of class
- National Honors Society Member
- National Honors Technical Society Member
- Awarded most motivated
Skills
- Technical Issue Resolution
- System Documentation Management
- Data Protection Skills
- Systematic Issue Analysis
- Service Excellence
- Effective Listening Skills
- Strategic Decision-Making
- Client Engagement
Software
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
IT Specialist - US Army Reserve
06.2024 - Current
Cashier Team Lead - Wendys Restaurant
01.2023 - 06.2024
Cashier Team Lead - Burger King
06.2022 - 06.2024
T Wingate Andrews High School - High School Diploma,
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