Miyah Bloedow
New Brighton,MN
Summary
Versatile and empathetic professional with a background in customer service and direct support, notably at MN EZPass and Thomas Allen Inc.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Professional with extensive experience in providing support and care to individuals with diverse needs. Strong background in performing ADL's with varying medical needs, experience in developing personalized care plans, implementing therapeutic activities, and maintaining safe living environment. Focus on team collaboration, adaptability, and achieving positive outcomes. Known for excellent communication, problem-solving skills, and empathy.
Overview
23
23
years of professional experience
Work History
Customer Service Representative
MN EZPass
10.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to positive feedback from clients.
Direct Support Professional
EvenSong Home
08.2018 - 04.2021
- Monitored patients' conditions, reporting changes to healthcare professionals promptly.
- Employed communication skills to build trust and rapport with patients and families.
- Utilized assistive devices to support patients with mobility challenges.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
Program Manager/Direct Support Counselor
Thomas Allen Inc
05.2002 - 07.2018
- Provided compassionate care for high medical needs individuals within their residential home.
- Supported and performed all care plans and ADL's for all individuals within their home.
- Assisted each individual in achieving their personal goals by providing ongoing emotional and verbal support, physical guidance, and overall encouragement.
- Managed medication administration schedules for multiple clients, ensuring accurate dosage and timely dispensing.
- Collaborated with interdisciplinary teams to develop comprehensive care plans tailored to individual client needs.
- Attended trainings to participate in 245D licensing requirements and continued education to maintain professional competence and ethical standards.
Education
High School Diploma -
Bethany Academy
Bloomington, MN06-1986
Skills
- Customer service
- Customer relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Client advocacy
- Activity planning
- Individualized support
- Disability awareness
- Personal care assistance
- Community integration
- First aid and CPR
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeImportant To Me
Work-life balanceHealthcare benefits401k matchPaid sick leaveCompany CultureTimeline
Customer Service Representative
MN EZPass
10.2021 - Current
Direct Support Professional
EvenSong Home
08.2018 - 04.2021
Program Manager/Direct Support Counselor
Thomas Allen Inc
05.2002 - 07.2018
High School Diploma -
Bethany Academy
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