Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
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Miyah Galbadores

The Bronx,NY

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Hardworking demonstrates great customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

4
4
years of professional experience

Work History

Membership and Guest Services Assistant Manager

YMCA
New York, NY
08.2021 - 11.2023
  • Responds to email inquiries and concerns within 24 hours
  • Created and managed budgets for travel, training and team building activities.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Exceeds with data entry with member information and resident information into AS400 system
  • Answers phone calls for each members request and checking voicemails within 24 hours
  • Regularly updates specific dates for camp, programs and promotions
  • Overseeing Audits for promotions or financial aid requests
  • Approving refunds
  • Overseeing program meetings for current group exercise classes, 8-week session programs, and any concerns about membership and guest rooms
  • Managed customer service inquiries and complaints in a timely manner.
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
  • Served as a liaison between staff members and senior management personnel.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Identified cost-saving measures that could be implemented without compromising quality standards.
  • Analyzed business performance data and forecasted business results for upper management.
  • Completed inventory audits to identify losses and project demand.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Completed day-to-day duties accurately and efficiently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Identified needs of customers promptly and efficiently.

Shift Supervisor

BJ's Wholesale Club
Brooklyn, NY
01.2021 - 08.2021
  • Handled escalated customer concerns and emergencies in absence of manager or supervisor.
  • Ensured all safety and sanitation regulations were met throughout the shift.
  • Enforced company policies, answered coworkers' questions and trained new personnel.
  • Delegated tasks to employees and monitored activities and task completion.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Monitored staff performance to ensure quality standards were met.
  • Assisted general manager with operations game plan and company initiatives implementation.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Assisted customers with product selection when needed.

Cash Supervisor

Whole Foods supermarket
Brooklyn, NY
01.2020 - 01.2021
  • Assisted customers with check out procedures.
  • Cross selling products
  • Whole Foods prime shopper
  • Worked in different departments (customer service, seafood department, and grocery department)
  • Managed team leaders responsibilities such as team members time management and helped achieving established goals.
  • Provided support to other departments within the organization as needed.
  • Executed variety of transactions throughout day, including cash, credit and debit card transactions.
  • Managed the collection of customer payments on a timely basis.
  • Identified needs of customers promptly and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.

Sales Associate

H&M
Syracuse, NY
11.2019 - 01.2020
  • Head Cashier
  • Completed day-to-day duties accurately and efficiently.
  • Provided recommendations to customers.
  • Assisting supervisors and management with training new hires.
  • Inventory management.
  • Managed financial transactions
  • Maintained store cleanliness.
  • Prepared merchandise and designing displays
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Assisted customers with product selection, sizing and styling.
  • Engaged customers in friendly, professional dialogue to determine needs.

Education

High school diploma -

Brooklyn Democracy academy
01.2019

Instrumental -

Fort Hamilton High School
01.2018

Skills

  • Communication Skills
  • Retail Sales
  • Recruiting and Interviewing
  • Staff Development
  • Staff Management
  • Orientating and Training
  • Customer Relationship Management (CRM)
  • Store Management Experience
  • Customer Service
  • Retail management
  • Assistant Manager Experience
  • Supervising Experience
  • Front desk
  • Guest Services
  • Multi-line Phone Systems
  • Leadership
  • Organizational Skills
  • Employee Scheduling
  • Operations Management
  • Task Delegation
  • Product and Service Knowledge
  • Policy Administration
  • Customer Relations
  • Money Handling
  • Staff Supervision
  • Business Administration
  • Orientation and Training
  • Promotional Planning
  • Financial Management
  • Schedule Oversight
  • Retail Operations
  • Team Motivation
  • Microsoft Office Expertise

Volunteer Experience

  • Brooklyn democ, Brooklyn, NY, 05/01/19, 08/01/19, Volunteer Work for a basketball program for children, Teaching drills and technique, creating fun basketball activities for the youth with head coach, Planning weekly scrimmages, Arranging basketball field day, Monitoring children safety during activities, Bonding with kids and their parents, Individually helping each and every kid in the program with the head coach and personally getting to know them in-order r to build a bond with every child, Connecting with kids who had a passion for basketball, who wanted to pursue the sport in college
  • Ollie's Place, New York, NY, 10/01/17, 02/01/18, Clean cat and dog kennels, Feed cat and dogs, Play with the animals

Timeline

Membership and Guest Services Assistant Manager

YMCA
08.2021 - 11.2023

Shift Supervisor

BJ's Wholesale Club
01.2021 - 08.2021

Cash Supervisor

Whole Foods supermarket
01.2020 - 01.2021

Sales Associate

H&M
11.2019 - 01.2020

High school diploma -

Brooklyn Democracy academy

Instrumental -

Fort Hamilton High School

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Miyah Galbadores