Miyah Gray
Altus,OK
Summary
Public relations professional prepared to drive impactful communication strategies and foster positive media relationships. Proven track record in developing and implementing public affairs campaigns. Known for collaborative approach and adaptability to changing environments, excelling in both written and verbal communication.
Overview
11
11
years of professional experience
Work History
Public Affairs Specialist
Department Of The Air Force
03.2021 - 05.2025
- Established and promoted specific messages on behalf of Air Education and Training Command and the commander of the 97th Air Mobility Wing.
- Updated social media accounts and websites such as Facebook, Instagram, DVIDS, and AFPIMS.
- Enhanced public perception by developing and implementing strategic communication plans.
- Provided counsel on public affairs matters, guiding organizational leaders in making informed decisions.
- Evaluated the success of communication efforts through analytics tools, refining strategies as needed for optimal results.
- Streamlined internal communications processes for greater efficiency and collaboration among departments.
- Wrote speeches, press releases, media responses and public service announcements.
- Conducted thorough research to support data-driven decision-making in public affairs activities.
- Mentored junior public affairs specialists in their professional development while fostering a supportive team environment.
- Led training sessions for staff members on best practices for managing external communications effectively.
- Analyzed data to assess performance of different statements, posts and campaigns.
- Collaborated with cross-functional teams to ensure consistent messaging across all platforms and channels.
- Coordinated special projects as assigned by executive leadership, ensuring timely completion within established budgets.
- Produced and distributed videos and other content for digital use.
- Used various social media platforms for media and blogger outreach.
- Supported public relations managers with writing, researching and preparation of materials
- Collaborated with internal and external stakeholders to identify key messages and create compelling content for press releases and other materials.
- Engaged in professional networking to maintain strong relationships with communications and media professionals to drive partnerships and effective dissemination of mass communications.
- Prepared or edited organizational publications such as employee newsletters or stockholder reports for internal or external audiences.
Customer Service Representative
Walmart
04.2019 - 02.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Caregiver
Companion Care
01.2018 - 01.2019
- Assisted clients with activities of daily living, promoting independence and quality of life in the comfort of their own home.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with self-administered medications.
- Provided safe mobility support to help patients move around personal and public spaces.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Developed engaging recreational activities tailored to individual interests and abilities, boosting mental stimulation for patients throughout their day-to-day lives.
- Facilitated smooth transitions between home care settings by coordinating services and communicating effectively with all parties involved.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Guided patients to restroom to support bladder and bowel relief requirements.
Sales Associate
Dillard's
10.2016 - 03.2017
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
Sales Associate
Journeys Shoe Store
05.2014 - 07.2015
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
No Degree - General Studies
University of Houston
Houston, TXSkills
- Researching issues
- Analyzing data
- Strategic communications
- Conducting research
- Internal communications
- Photography
- Web content management
- Managing digital media
- Multitasking
- Teamwork and collaboration
Timeline
Public Affairs Specialist
Department Of The Air Force
03.2021 - 05.2025
Customer Service Representative
Walmart
04.2019 - 02.2021
Caregiver
Companion Care
01.2018 - 01.2019
Sales Associate
Dillard's
10.2016 - 03.2017
Sales Associate
Journeys Shoe Store
05.2014 - 07.2015
No Degree - General Studies
University of Houston
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