Miyah Hall
Clarksville,TN
Summary
Well focused leader with 8 years of experience in staff development, restaurant management, and the ability to improve knowledge and performance. Being well-versed with exceptional communication, analytical, and organizational skills allow me the ability to handle multiple tasks simultaneously with a high degree of accuracy. District Management training provided the ability to adapt and overcome change within any environment. Self-motivated to enhance employee and organizational performance by creating an environment of mutual respect, trust, and accountability.
Overview
10
10
years of professional experience
2
2
Certification
Work History
Training Manager
Dunkin Donuts Baskin Robbins
Gallatin, TN
10.2021 - 09.2023
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Trained new hires to perform cross-training exercises with experienced workers.
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Implemented new learning strategies depending upon employees' skill levels.
- Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching, and managing to enterprise targets.
- Provided informal coaching and support, assisting and supporting store associates in sales and customer service.
- Drove and maintained solid operational processes, inventory management and inventory rationalization
- Opened and closed stores 6 days per week.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Built positive and productive relationships with store and field leadership.
- Supervised 3 locations to enforce high-quality standards of operation.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Managed budget implementations, employee evaluations, and contract details.
Fast-food-manager
Wendys Restaurant
White House, TN
05.2018 - 10.2021
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Reconciled cash and credit card transactions to maintain accurate records.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Supervised food preparation stations to observe hygiene and taste quality of food served to customers.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Maximized quality assurance by completing frequent line checks.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Management Trainee
Burger King
Murfreesboro, TN
02.2015 - 02.2018
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Assisted established management staff with operational oversight, business development, and process improvement strategies.
- Used company reports to analyze sales, gross profit and inventory activities.
- Described product to customers and accurately explained details and care of merchandise.
- Sat in on disciplinary hearings to learn about conflict resolution in workplace.
- Acted with integrity, honesty and knowledge to promote culture of company.
- Assisted with onboarding of new employees by providing training and development resources.
- Handled day-to-day customer or client questions via telephone or email.
- Gained knowledge of company policies, protocols and processes.
Deli Clerk
Kroger
Murfreesboro, TN
05.2013 - 08.2015
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Greeted customers at counter to fulfill requests and answer questions.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Offered product samples to customers, generating additional sales through taste-testing.
Education
Bachelor of Science - Human Resources Management
05.2018
Associate of Applied Science - Accounting
12.2016
High School Diploma -
05.2013
- Awarded for Community Service
- Honors Society member
- Professional Development: AVID
Skills
- Written and Oral Communications
- Time Management
- Team Direction
- Team Development Strategies
- Active Listening
- Judgment and Decision-Making
- Employment Law Knowledge
- Budget Administration
- Manager Coaching and Training
- Staff Development Plans
- Resource Management
- Leadership Training
Accomplishments
- 100% on Eco-Sure two years in a row
- Awarded for maintaining top three drive-thru times in the state of TN
- Awarded for maintaining top three in Overall Satisfaction Score (OSAT)
Certification
- ServSafe certified
- Certified Training Manager
Timeline
Training Manager - Dunkin Donuts Baskin Robbins
10.2021 - 09.2023
Fast-food-manager - Wendys Restaurant
05.2018 - 10.2021
Management Trainee - Burger King
02.2015 - 02.2018
Deli Clerk - Kroger
05.2013 - 08.2015
Middle Tennessee State University - Bachelor of Science, Human Resources Management
Volunteer State Community College - Associate of Applied Science, Accounting
Springfield High School - High School Diploma,
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