Miyah Jones
Houston,Tx
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
TeleDirect
09.2024 - 01.2025
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Customer Service Representative
Teleperformance
Houston, Tx
08.2021 - 10.2023
- Ability to read and interpret documents such as open orders, service logs, diagrams and procedure manuals
- Ability to prepare reports and correspondence
- Ability to communicate effectively with customers and other Aries stakeholders/employees
- Ability to identify when to escalate dealer/customer issues to supervisory support leads
- Gathered customer feedback through surveys and used the data to improve customer service.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Provided accurate information about products and services to customers.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Sonic Drive-In
Houston, Tx
02.2018 - 08.2018
- Delivering a warm, friendly, and fast experience to every guest Being a menu genius and helping SONIC customers
- Being empowered to resolve customer concerns
- Guaranteeing every guest leaves satisfied Maintaining SONIC safety and sanitation standards
Education
High School -
Eisenhower Senior High
06.2018
Skills
- Excellent Communication skills
- Problem solving
- Conflict Resolution
- Customer Service
- Critical Thinking
- Flexible
- Efficient
- Dedicated
- Call center experience
- Data entry
- Active listening
- Problem-solving
- Call center operations
- Customer service
- Verbal and written communication
- Account updating
Timeline
Customer Service Representative
TeleDirect
09.2024 - 01.2025
Customer Service Representative
Teleperformance
08.2021 - 10.2023
Sonic Drive-In
02.2018 - 08.2018
High School -
Eisenhower Senior High
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