Summary
Overview
Work History
Education
Skills
References
Timeline
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Miyah Mayo

Albuquerque,NM

Summary

Business-minded professional tackling any job task with dedication and precision. I am excellent at delivering exceptional service and responding to questions and inquiries quickly. I Demonstrate positive attitude and readiness to adapt to different situations while also being a highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills and quickly mastering new skills. I am a Committed colleague with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Versatile manager with background in coordinating diverse teams and managing complex projects. Skilled in strategic planning, operational improvement, and fostering collaborative environments.

Overview

8
8
years of professional experience

Work History

Executive Assistant

University of New Mexico, NM
Albuquerque, NM
09.2022 - Current
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Developed strategies to maximize sales and profitability.
  • Established customer service standards and monitored staff compliance.
  • Recruited, trained and supervised new employees.
  • Resolved customer complaints in a timely manner.
  • Provided feedback on marketing campaigns to improve effectiveness.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Developed agendas for meetings and events, ensuring timely completion of all tasks.

Sales Manager

Ulta Beauty Inc.
Albuquerque, NM
05.2020 - 07.2022
  • Maintained accurate records of all transactions between customers and company representatives.
  • Achieved company growth and brand development through market expansion and sales.
  • Enhanced sales volume through skilled support to both new and inactive customers.
  • Ensured that all paperwork was completed accurately in accordance with company policy.
  • Implemented online advertising and other marketing initiatives to generate interest from individuals and businesses.
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
  • Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
  • Executed strategic sales plans to expand customer base and revenue.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Sales Associate/Visual Merchandising Manager

Forever 21
Albuqueruqe, NM
11.2018 - 03.2020
  • Built effective partner store relationships to improve customer satisfaction.
  • Created cohesive displays that highlighted products, maximized space, and reinforced brand identity.
  • Analyzed customer feedback from surveys regarding store appearance, making recommendations for improvement.
  • Researched industry trends related to retail store layout, product presentation, and lighting effects, incorporating findings into store design plan.
  • Documented daily activities including progress updates on projects being worked on by team members.
  • Monitored weekly, monthly and quarterly achievement goals.
  • Orchestrated compelling visual merchandising strategy throughout major department store chain with multiple retail outlets, boosting customer traffic, and sales volume.
  • Organized promotional events to increase traffic flow in store, resulting in a 10% lift in sales.

Seasonal Sales Associate/Retail Keyholder

Torrid
Albuquerque, NM
02.2017 - 09.2018
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Greeted customers and provided exceptional customer service.
  • Conducted inventories on a regular basis to track stock levels.
  • Upsold additional items based on customer interests and needs.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Ensured compliance with all safety regulations while handling hazardous materials.
  • Maintained cleanliness of store environment including floors, windows, displays.

Education

High School Diploma -

Connections Academy
Albuquerque, NM
05-2020

Skills

  • Meeting planning
  • Document handling
  • Administrative support
  • Database management
  • Scheduling
  • Database entry
  • Spreadsheet development
  • Hospitality and accommodation
  • Microsoft system center
  • Marketing
  • Sales techniques
  • Relationship building
  • Documentation and reporting
  • Customer service
  • Negotiation
  • Excellent communication skills
  • Sales presentation
  • Strategic partnerships

References

References available upon request.

Timeline

Executive Assistant

University of New Mexico, NM
09.2022 - Current

Sales Manager

Ulta Beauty Inc.
05.2020 - 07.2022

Sales Associate/Visual Merchandising Manager

Forever 21
11.2018 - 03.2020

Seasonal Sales Associate/Retail Keyholder

Torrid
02.2017 - 09.2018

High School Diploma -

Connections Academy

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Miyah Mayo