Miyah Odle
Greenfield,MA
Summary
Seasoned Operations Director with over a decade of experience in spearheading operational excellence within dynamic healthcare environments. Proven track record of driving strategic initiatives, optimizing processes, and ensuring regulatory compliance to deliver outstanding patient care and operational efficiency. Adept at leading cross-functional teams, managing multi-site operations, and implementing innovative solutions to enhance performance and achieve organizational goals. Recognized for exceptional leadership, strategic planning, and problem-solving abilities, with a strong focus on financial management, staff development, and patient satisfaction. Committed to fostering a culture of continuous improvement and excellence, and bringing a unique blend of analytical thinking and compassionate care to the role. Ready to leverage my expertise to contribute to the success and growth of a leading organization.
Overview
11
11
years of professional experience
Work History
Regional Operation Specialist & Regional Manager
SaVida Health
Vermont
01.2024 - Current
- Oversee Daily Operations: Monitor day-to-day operations across multiple centers, providing detailed performance reports and recommending actionable improvements to enhance efficiency and effectiveness
- Operational Audits: Conduct onsite visits to audit and evaluate operational performance, particularly during peak volume periods, and report actionable improvements
- Recruitment and Onboarding: Lead the recruitment, onboarding, and training of new employees, ensuring adherence to standard operating procedures
- Staff Development: Retrain existing staff as necessary to maintain high standards and operational consistency
- Performance Optimization: Apply best demonstrated practices to elevate the performance of underperforming centers, driving overall operational excellence
- Process Improvement: Develop and recommend new procedures to increase the efficiency of day-to-day operations
- Protocol Implementation: Create, implement, and oversee procedures and protocols as requested to ensure smooth operations
- Compliance Management: Ensure center compliance with non-labor spending policies and practices, safeguarding financial integrity
- Communication: Maintain effective communication with regional operations teams and staff members to ensure adherence to established protocols and key performance metrics
- Staffing Solutions: Manage and cover staffing shortages, vacations, and other absences to ensure continuous operational functionality
- Strategic Support: Assist the Regional VP of Operations in developing, planning, and coordinating operational activities to align with organizational goals
- Confidentiality Maintenance: Uphold strict confidentiality standards in all operational matters
- Additional Responsibilities: Perform other duties as assigned, contributing to the overall success and efficiency of the operations
Center Administrator
SaVida Health
West Springfield and Greenfield, MA
09.2020 - 01.2024
- Operational Oversight: Managed the day-to-day operations of two medical practices, ensuring full compliance with company policies and guidelines to maintain operational integrity and excellence.
- Team Leadership: Supervised a team of 19 staff members, effectively dividing responsibilities to optimize performance and productivity. Provided continuous support and guidance to foster a collaborative work environment.
- Meeting Coordination: Organized and attended weekly departmental meetings, facilitating effective communication and alignment with organizational goals and objectives.
- Community and Patient Outreach: Led community outreach initiatives to increase patient census, successfully growing the patient base through strategic engagement, and relationship building.
- Patient Follow-Up and Care Coordination: Implemented robust follow-up procedures to ensure that patients received effective and proper treatment. Managed comprehensive case management services, securing essential resources such as housing, transportation, and medical appointments to support patient recovery.
- Regulatory Compliance and Licensing Preparation: Ensured compliance with all relevant regulations and standards. Prepared the office for BSAS (Bureau of Substance Addiction Services) licensing by updating policies and procedures, and ensuring that office operations and documentation were fully compliant.
- Office Expansion and Growth: Spearheaded the successful opening and growth of the Greenfield office, increasing the patient population to over 200 through targeted outreach efforts and strategic partnerships.
- Patient Retention and No-Show Reduction: Developed and implemented patient retention strategies, significantly reducing the no-show rate at the West Springfield office from 26% per week to a consistent 9% per week through diligent follow-up and patient engagement.
Medical Assistant
Clean Slate
Greenfield, MA
10.2018 - 03.2020
- Patient Care Support: Assisted in providing comprehensive patient care by performing essential laboratory and support tasks, including taking vital signs, collecting urine specimens, and performing phlebotomy.
- Medical Record Maintenance: Accurately documented patients' examinations, treatments, and test results to ensure complete and up-to-date medical records.
- Regulatory Compliance: Adhered to established policies and procedures to maintain a safe, secure, and healthy work environment, ensuring compliance with all relevant regulations.
- Patient Advocacy: Assisted patients in accessing higher levels of care when needed, including detoxification and other specialized treatments, to support their recovery journey.
- Social Support: Helped patients secure essential services such as insurance, housing, and other forms of assistance to aid their reintegration as successful members of society.
- Licensing Preparation: Prepared the office for BSAS (Bureau of Substance Addiction Services) licensing by ensuring compliance with all regulations and adhering to all licensure standards.
PCA
Stavros
Amherst, MA
06.2014 - 10.2018
- Daily Living Assistance: Provided comprehensive support with daily activities, including bathing, dressing, grooming, and toileting, ensuring clients' dignity and comfort.
- Meal Preparation: Prepared meals and snacks tailored to clients' dietary requirements, promoting balanced nutrition and well-being.
- Housekeeping Support: Assisted with light housekeeping tasks such as laundry, vacuuming, and dusting to maintain a clean and safe living environment.
- Medical Appointment Support: Accompanied clients to medical appointments and provided transportation as needed, ensuring timely and safe arrival.
- Medication Management: Assisted with medication reminders and administration, helping clients adhere to their prescribed treatment plans.
- Companionship: Offered companionship and emotional support, fostering a positive and supportive relationship with clients.
- Health Monitoring: Monitored clients' health and safety, promptly reporting any changes or concerns to the appropriate parties.
- Mobility Assistance: Supported clients with mobility needs, including transferring from bed to wheelchair and assisting with physical therapy exercises to maintain their independence.
- Errand Assistance: Assisted with errands such as grocery shopping and picking up prescriptions, ensuring clients' needs were met.
- Recreational Participation: Engaged in recreational activities with clients, promoting social interaction and overall well-being.
- Personal Care: Provided personal care services, such as hair and nail care, to enhance clients' self-esteem and appearance.
Education
Business Administration and Management -
Greenfield Community College
Greenfield, MA06.2025
Certificate in Medical Assisting -
Porter and Chester
Chicopee, MA10.2018
Skills
- Leadership
- Operational Management
- Financial Acumen
- Strategic planning
- Compliance and regulation
- Analytical thinking
- Project Management
- Problem Solving
- Communication
- Patient care coordination
- Change Management
- Staff Development
- Customer focus
- Technology Proficiency
Timeline
Regional Operation Specialist & Regional Manager
SaVida Health
01.2024 - Current
Center Administrator
SaVida Health
09.2020 - 01.2024
Medical Assistant
Clean Slate
10.2018 - 03.2020
PCA
Stavros
06.2014 - 10.2018
Business Administration and Management -
Greenfield Community College
Certificate in Medical Assisting -
Porter and Chester
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