Miyah Thomas

• Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
• Documented data and completed accurate updates to case records.
• Interviewed individuals and families to assess needs and provide informational resources.
• Collaborated with community program leaders and advocates to make resources accessible to those in need.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Carried out day-day-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked flexible hours; night, weekend, and holiday shifts.
• Maintained energy and enthusiasm in fast-paced environment.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Used critical thinking to break down problems, evaluate solutions and make decisions.

• Greets Guests with a smile in a timely and professional manner
• Possess full knowledge of bar and menu items in a fast-paced environment to enhance the Guest experience
• Accurately records food and beverage orders from Guests in a timely manner
• Responsible for all transactions completed on assigned register, including proper cash balancing, distributing correct inventory associated with each sale, properly logging off when away from register, reporting any concerns to management (including unauthorized use of assigned register), etc.
• Verifies identification to confirm Guests are at least 21 years of age for all alcohol transactions
• Ensures that alcohol is consumed in designated areas only
• Consistently uses suggestive selling techniques
• Collaborates with kitchen team to ensure that food orders are accurate
• Attends a mandatory Shift Huddle (team discussion) at the start of or during the shift
• Consistently identifies and sanitizes Guest high-contact areas within and around the dining area (restaurant, lounge, bar, concession area, auditorium, and patio areas)
• Wipes down door handles, faucets, counters, card readers, terminals, counterfeit detectors and any non-food surface areas that are highly touched by a Guest or Team Member

• Taking orders, talking with customers, recommending items on the menu, serving drinks keeping accurate bills.
• Strong knowledge of mixed drink and cocktail terminology.
• Exceptional customer service.
• Greet guests in a friendly and courteous manner and explain all special promotions.
• Take orders, reciting selection of all call and premium brands as requested; requires memorization of all available drinks.
• Input orders into point of sale system to inform bartender an order was placed.

Maintains accurate resident records. Updates on a daily basis all rents, deposits and application fees received from residents. Issue appropriate notices when necessary (e.g., late payments, eviction notices, returned check memos).

· Deposits all receipts prior to bank close each day.

· Maintains positive customer relations attitude.

· Physically inspects property when on grounds, picks up litter and reports any service needs to maintenance staff. Will also inspect move-outs and vacancies when requested.

· Must be knowledgeable of all phases of leasing and resident retention.

· Works with lease renewals each month.

· Greets prospective clients, shows community and performs leasing duties as needed.

· Answers and handles incoming phone calls from prospective new residents, current residents, vendor/suppliers, etc.