Miyahka Farris
Office Administration Specialist
Salisbury,NC
Summary
Enthusiastic Administrative specialist with 4 years of hands-on experience in office administration, customer service, financial budgeting, cash handling, and operations management. Proven success working within fast-paced environments that require creativity, efficiency, and meticulous organizational skills, and the ability to simultaneously manage multiple tasks. Proficient in data entry, scheduling, team engagement, and clerical operations. Adept at streamlining processes, enhancing productivity, and implementing solutions. Experienced in working with cross-functional teams and developing collaborative relations to achieve common goals. Recognized for strong attention to detail and unswerving commitment to service excellence.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Recreation Aide
City of Salisbury
Salisbury, NC
06.2021 - Current
- Communicated accurate information about available services and facilities to promote enrollment.
- Delivered recreational programs to meet needs and preferences of diverse resident population.
- Performed clerical, accounting and bookkeeping duties to process participation fees and reconcile cash receipts daily.
- Manage wide-range of functions, including maintaining records, formulating reports, and evaluating inventory of equipment, supplies, and games
- Oversaw office administration, including reception, phone operations, mail-outs, and meeting scheduling
- Contributed to various youth and adult recreation programs, increasing community engagement significantly
- Guaranteed compliance with guidelines to ensure safety of program participants
Property Management Administrative Assistant
Housing Authority of, City of High Point
High Point, NC
03.2022 - 11.2022
- Provided assistance to the management of the public housing and communities of the High Point Housing Authority in administrative duties by preparing a variety of documents and reports; receiving and screening calls, etc
- Responsible for ensuring residents of public housing have decent, safe, and sanitary housing and enforced housing policies, HUD requirements and lease agreements
- Maintained filing systems and managed appointment, meeting, conferences, etc scheduling while responding to customers in a timely manner and providing the highest level of service possible
- Prepared monthly reports that included critical client data, proper income and asset verifications, and various correspondence to residents for leases
- Managed and monitored transactions to ensure accurate and timely reporting according to HUD requirements
- Drafted court papers, represented the HPHA in mediation hearings and arbitrations discerning the consequences for tenant actions and leasing terminations.
Data Entry Operator
ASCO/ Schneider Electric
Lexington, NC
01.2022 - 02.2022
- Developed internal processes to track and document products, reducing product loss and significant shrink
- Entered product into database, resulting in more efficient ordering, increased accuracy, and significant savings
- Maintained electronic spreadsheets for products, ensuring that all information was current, accurate, and available to team members in real time
- Labeled shipments per company policy, resulting in 98% accuracy rating and zero errors
- Processed files in a timely manner, increasing efficiency of the department
- Completed data entry tasks with accuracy and efficiency.
Hostess
Red Crab Seafood, Longhorn Steakhouse
Greensboro, Salisbury, NC
09.2020 - 04.2021
- Delivered exceptional customer service with focus on improving the restaurant's image across the community
- Managed payments, validated credit charges and accepted currency totaling $2,000+ in a single day by processing orders with speed and accuracy
- Enhanced customer satisfaction levels by proactively addressing queries and resolving complaints
- Established collaborative relations with kitchen staff, management, serving staff, and customers to provide a positive dining experience
- Processed 30+ customer orders over the phone and online and provided excellent customer service helping increase customer satisfaction and increasing sales.
Food Runner
Imperial Koi
Greensboro, NC
09.2019 - 01.2020
- Liaised between front of house and back of house staff to create a more seamless dining experience, helping customers feel valued and increase loyalty
- Accurately processed orders and ensured meal deliveries in a timely manner, leading to zero customer complaints
- Packed to-go orders in an efficient manner, ensuring each order was prepared correctly according to the original order, reducing customer wait time and increasing customer satisfaction.
- Garnished dishes and quickly delivered items to customers, minimizing wait times.
- Cleared tables immediately after guests left in preparation for next party.
Secretary
Korean Student Association
Greensboro, NC
08.2017 - 05.2018
- Administered wide-range of functions, including travel arrangements, customer service, relationship building, membership training, and operations management
- Streamlined end-to-end operations across the office by prioritizing workload and deploying best practices
- Delivered administrative support to executives, including calendar management to ensure effective communication and coordination
- Recruited and managed a cross-functional team of 22 members
- Selected, trained, and onboarded new staff to the team within two weeks
- Taught a diverse range of students from beginners to advanced, on a variety of dance styles, consistently receiving rave reviews from students and fellow instructors on performance ability and teaching skills.
Admin Specialist | Secretarial Admin Volunteer
W. G, Hefner VA Medical Center
Salisbury, NC
08.2015 - 06.2016
- Performed wide-range of administrative tasks to ensure employees are able to better assist and direct the needs of clients
- Developed a filing system that reduced the amount of time it took to access important documents
- Operated office equipment and machinery to produce and deliver products and services, increasing productivity and efficiency while reducing downtime
- Assumed responsibility for maintenance of office space to optimize workflow and increase efficiency, ensuring a pleasant and productive work environment for all.
- Created and updated records and files to maintain document compliance.
- Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
Education
Bachelor of Arts - Global Languages And Communications
University of North Carolina At Greensboro
Greensboro, NC 08.2016 - 12.2020
Skills
Strategic Planning
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Property Management Administrative Assistant
Housing Authority of, City of High Point
03.2022 - 11.2022
Data Entry Operator
ASCO/ Schneider Electric
01.2022 - 02.2022
Recreation Aide
City of Salisbury
06.2021 - Current
Hostess
Red Crab Seafood, Longhorn Steakhouse
09.2020 - 04.2021
Food Runner
Imperial Koi
09.2019 - 01.2020
Secretary
Korean Student Association
08.2017 - 05.2018
Bachelor of Arts - Global Languages And Communications
University of North Carolina At Greensboro
08.2016 - 12.2020
Admin Specialist | Secretarial Admin Volunteer
W. G, Hefner VA Medical Center
08.2015 - 06.2016