Summary
Overview
Work History
Education
Skills
Timeline
Generic

Miya M Bruce

Sherman,TX

Summary

To seek and maintain a full-time position that offers professional challenges utilizing interpersonal, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker, eager to secure position and ready to help team achieve company goals.

Overview

7
7
years of professional experience

Work History

Stay at Home Mom

Having 2 Sons
03.2021 - Current
  • Demonstrated high level of initiative and creativity while tackling difficult tasks.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Handled day-to-day accounting processes to drive financial stability.
  • Completed daily cash functions like paying bills, managing home funds, budgeting, saving, handled all banking.
  • Utilized positive reinforcement techniques to encourage good behavior.
  • Managed cash flow effectively, ensuring all bills and obligations were met in a timely manner and surplus funds were invested wisely.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Implemented daily routines and activities to stimulate and engage children.
  • Monitored food production to verify quality and consistency.
  • Implemented food cost and waste reduction initiatives to save money.
  • Inventoried food, ingredient, and supply stock to prepare and provide substantial meals.
  • Designed and prepared all menu items for partner and children.
  • Maintained home with routine upkeep and basic repairs, coordinating with landlord on more advanced needs.

Medical Debt Collector

Capio Partners/Law Office MBA
01.2020 - 02.2021
  • Maintained accurate records of customer accounts, payments and payment plans.
  • Corrected, completed and processed claims for multiple payer codes.
  • Contacted customers to discuss past-due accounts and negotiated payment plans.
  • Developed and documented collection procedures and policies to comply with government regulations.
  • Established relationships with customers to encourage payment of delinquent accounts.
  • Increased successful debt collections by implementing effective communication and negotiation strategies with clients.
  • Responded to customer inquiries and provided detailed account information.
  • Listened to customers and negotiated solutions that met creditor and debtor needs.
  • Processed debtor payments and updated accounts to reflect new balance.
  • Provided exceptional customer service during the debt collection process by addressing client concerns, answering questions, and offering support in finding viable financial solutions.
  • Entered client details and notes into system for interdepartmental access and review.
  • Managed a large caseload of diverse accounts, ensuring timely action was taken on each file according to established procedures and guidelines.
  • Reduced account delinquencies through diligent follow-up on past due accounts and negotiating feasible repayment options tailored to individual financial situations.
  • Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
  • Maintained strict adherence to HIPAA guidelines while handling sensitive patient information during the collection process, ensuring confidentiality at all times.
  • Worked with customer to create debt repayment plan based on current financial condition.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Skilled at working independently and collaboratively in a team environment.

Line Worker/Cashier

Chipotle Grill
11.2019 - 01.2020
  • Portioned and wrapped food to place directly on plates for service to patrons.
  • Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
  • Demonstrated knowledge of menu items and corresponding ingredients.
  • Operated dishwashing and sanitizing equipment.
  • Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
  • Monitored food quality and freshness throughout day.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Enhanced customer satisfaction by maintaining a clean and organized dining area.
  • Delivered exceptional service by promptly addressing customer concerns and special requests.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Cleaned and organized kitchen, dining and service areas.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
  • Developed and maintained positive relationships with customers to enhance service.
  • Utilized POS system to receive and process food and beverage orders.
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.
  • Adjusted food preparation methods in accordance with customer requests.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Strengthened communication skills through regular interactions with others.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.

Lead Cashier

Ulta Beauty Inc.
12.2018 - 11.2019
  • Processed both cash and card purchases and returns.
  • Assisted customers with finding products and answering questions, resulting in an enjoyable shopping experience.
  • Managed high volume sales periods effectively, ensuring prompt service during peak hours.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Resolved escalated customer disputes with special actions such as discounts.
  • Maintained stock to meet expected customer demand.
  • Checked merchandise multiple times during each shift and restocked products when stock ran low.
  • Used POS system to enter orders, process payments and issue receipts.
  • Processed refunds and exchanges in accordance with company policy.
  • Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Resolved customer complaints empathetically yet professionally, salvaging potentially negative experiences into positive ones.
  • Responded promptly to requests for assistance, spills and customer inquiries.

Hostess/Server

Texas Roadhouse Restaurant
08.2017 - 09.2018
  • Input orders accurately into POS terminal, split bills and accepted payments.
  • Advised customers about special offerings and menu items to help drive sales.
  • Leveraged POS system to manage sales transactions, process credit cards and print receipts.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.

Education

High School Diploma -

Sherman High School
Sherman, TX
05.2018

Skills

    • Multitasking Abilities
    • Teamwork and Collaboration
    • Good Telephone Etiquette
    • Time Management
      • Self-Directed
      • Active Listening
      • Task Prioritization
      • Data Entry

Timeline

Stay at Home Mom

Having 2 Sons
03.2021 - Current

Medical Debt Collector

Capio Partners/Law Office MBA
01.2020 - 02.2021

Line Worker/Cashier

Chipotle Grill
11.2019 - 01.2020

Lead Cashier

Ulta Beauty Inc.
12.2018 - 11.2019

Hostess/Server

Texas Roadhouse Restaurant
08.2017 - 09.2018

High School Diploma -

Sherman High School

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Miya M Bruce