Miyekko Durden

• Responsible for patient orientation, coordination of patient transportation, medication monitoring and documentation, and assign/oversee residential housekeeping duties and room checks. • Effective engagement skills with patients in treatment for substance use disorder recovery as well as possible cooccurring disorders.

• Conduct random UA testing and follow chain of custody procedure.

• Perform safety checks on patients and facility, and identify facility maintenance issues.

• Work closely with our clinical staff to reinforce positive recovery goals for patients and their children.

• Secured premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry, Control traffic by directing drivers
• Prevented losses and damage by reporting irregularities, informing violators of policy and procedures, restraining trespassers
• Completed reports by recording observations, information, occurrences, and surveillance activities; interviewing witnesses; obtaining signatures
• Ensured the security, safety, and well-being of all personnel, visitors, and the premises
• Provided excellent customer service, adhered to all company service and operating standards
• Reported suspicious activity, criminal behavior, and security breaches.

• Performed all check-in and check-out tasks, managed online and phone reservations
• Informed customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms, respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments.