Miyesha Mccarthan
Tampa,FL
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Home Loan Specialist
PennyMac Mortgage
04.2019 - 12.2023
- Performed complex data and document validation Troubleshooting third-party orders (title, appraisal, hazard, flood cert, credit, etc.) Handled more complex calls, emails, or chat sessions
- Completed appraisal eligibility tasks
- Evaluating loan applications for compliance with product guidelines Evaluated loan applications for regulatory compliance Interacting with multiple departments to expedite processing and/ or issue resolution
- Performed other related duties as required and assigned
- Demonstrated behaviors that are aligned with the organization's desired culture and values.
Member Service Representative
Liberty Dental Plan
08.2016 - 04.2019
- It attracted potential customers by answering product and service questions and suggesting information about other products and services
- Opened customer accounts by recording account information
- Maintained customer records by updating account information
- Resolved product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment, and following up to ensure resolution.
Supervisor/Scheduler
Keystaff
02.2015 - 05.2016
- Set performance goals and project deadlines that align with the company's larger plans Delegate work to employees, track progress, and provide constructive feedback throughout projects
- Addressed problems with work quality, issues between employees, and other concerns in an effective, timely manner
- Ensured employees adhere to company policies and legal regulations
- It served as a link between subordinates and upper management
- Conduct performance reviews, motivate team members, and create strategies to boost productivity.
Customer Care Representative
Transamerica
06.2009 - 10.2013
- Managed large amounts of incoming calls Identify and assess customers' needs to achieve satisfaction
- Built sustainable relationships and trusted customer accounts through open and interactive communication
- Provided accurate, valid, and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas
- Handled customer complaints, and provided appropriate solutions and alternatives within the time limits; followed up to ensure resolution Kept records of customer interactions, processed customer accounts, and filed documents Follow communication procedures, guidelines, and policies
- Went the extra mile to engage customers.
Education
Associate of Science - Medical Office Assistance
Hillsborough Community College
Tampa, FL08.2022
Skills
- Documentation Review
- Credit analysis
- Relationship Management
- Goal-Oriented
- Data Interpretation
- Regulatory Compliance
- Attention to Detail
Proficient in Office Suite, Adobe Illustrator and Photoshop
Daily use of each program to create task-managing spreadsheets for projects, letters and training documents, company literature, and informational documents.
Timeline
Home Loan Specialist
PennyMac Mortgage
04.2019 - 12.2023
Member Service Representative
Liberty Dental Plan
08.2016 - 04.2019
Supervisor/Scheduler
Keystaff
02.2015 - 05.2016
Customer Care Representative
Transamerica
06.2009 - 10.2013
Associate of Science - Medical Office Assistance
Hillsborough Community College